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- Tasks: Coordinate course administration and support training sessions at the UK Defence Academy.
- Company: Serco is a leading provider of essential public services, enhancing service delivery in defence.
- Benefits: Enjoy free onsite parking, gym access, sports clubs, and competitive salary with annual reviews.
- Why this job: Be part of a transformative project while working in a beautiful, secure environment.
- Qualifications: Proven admin experience, GCSEs in English and Maths, and strong organisational skills required.
- Other info: Flexible working options available; commitment to diversity and inclusion.
The predicted salary is between 21500 - 29500 ÂŁ per year.
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Lead Administrator – Course Administration Management
UK Defence Academy, Shrivenham, SN6 8LA
Permanent, Full Time (37 hours per week)
ÂŁ25,410.78 Per Annum Plus Benefits
Are you an experienced administrator looking for an exciting new opportunity?
Serco is seeking a talented Administrator to join our Course Administration Management Department at the UK Defence Academy.
As part of the Course Administration Management Department, you will play a key role in a transformative project aimed at enhancing our service delivery. Our Lead Administrators are at the forefront of this initiative. You will be involved in the promotion, planning, and delivery of services across the Defence Academy.
Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS.
Duties For The Role
- Coordination of all aspects of course administration, including onboarding course members, managing arrivals, supporting training sessions and overseeing offboarding upon successful completion.
- Collaborate with team members to ensure effective service delivery.
- Maintenance of course communication and documents.
- Communication with internal and external stakeholders.
- Cross skilling to support across the wider dept.
- Mentoring and coaching of new starters.
- Coordination and control of all incoming work via DCMCI TopDesk pot and responding in a timely fashion to email, telephone, and walk-in queries.
- Assisting with visits and events to include booking space and SME\’s and attending weekly planning meetings.
- Proactively police the Technology Hub to ensure only authorised and approved access is permitted.
- Support the Hub transformation project.
What You Need To Do The Job
- Proven experience in an administrative role.
- Sound understanding of GDPR (General Data Protection Regulation).
- Able to use a variety of communication methods (spoken, written, behaviour).
- Problem solving skills.
- Must be methodical, have proven organisational skills and able to work under pressure.
- Ability to work effectively in a team and manage multiple tasks.
- It is essential that the successful candidate is PC literate, MS Office including Outlook, Word, Excel.
- GCSE’s grade C/4 or above (or equivalent) in English and Maths.
Benefits
The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:
- Free, secure onsite parking.
- Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
- Gym membership, the site boasting 2 fully equipped gymnasiums.
- 18-hole golf course (annual membership circa ÂŁ375).
- Fully equipped riding stables, with the opportunity for lessons.
- Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
What We Offer
- Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days\’ annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, SimplyHealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Sharesave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Due to the nature of the organisation, all employees of Serco are required to be security cleared to SC level. If successful in your application, we would support you with the SC process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years.
#defenceentryroles
To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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Lead Administrator employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Administrator
✨Tip Number 1
Familiarise yourself with the specific duties of a Lead Administrator at Serco. Understanding the nuances of course administration and the importance of effective communication will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of Serco, especially those in administrative roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Brush up on your knowledge of GDPR and data protection regulations. Being well-versed in these areas is crucial for the role and will demonstrate your commitment to compliance during the interview process.
✨Tip Number 4
Prepare examples of how you've successfully managed multiple tasks under pressure in previous roles. This will showcase your organisational skills and ability to thrive in a fast-paced environment, which is essential for the Lead Administrator position.
We think you need these skills to ace Lead Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience and skills that align with the Lead Administrator role at Serco. Emphasise your organisational skills, problem-solving abilities, and familiarity with GDPR.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific projects or initiatives at Serco that excite you and explain how your background makes you a great fit for the role.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office and any other relevant software. Provide examples of how you've successfully managed multiple tasks and collaborated with teams in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Serco
✨Showcase Your Administrative Experience
Make sure to highlight your previous administrative roles during the interview. Discuss specific tasks you've managed, such as course administration or stakeholder communication, to demonstrate your relevant experience.
✨Understand GDPR and Compliance
Since the role involves handling sensitive information, be prepared to discuss your understanding of GDPR and how it applies to administrative tasks. This shows that you are aware of the legal responsibilities associated with the position.
✨Demonstrate Problem-Solving Skills
Prepare examples of challenges you've faced in previous roles and how you resolved them. This will illustrate your ability to think critically and manage issues effectively, which is crucial for a Lead Administrator.
✨Emphasise Team Collaboration
The job requires working closely with team members and stakeholders. Be ready to share experiences where you successfully collaborated with others, highlighting your teamwork and communication skills.
