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- Tasks: Coordinate course administration and support training sessions at the UK Defence Academy.
- Company: Serco is a leading provider of essential public services, enhancing service delivery in defence.
- Benefits: Enjoy free onsite parking, gym access, sports clubs, and competitive salary with annual reviews.
- Why this job: Be part of a transformative project while working in a beautiful, secure environment.
- Qualifications: Proven admin experience, GCSEs in English and Maths, and strong organisational skills required.
- Other info: Flexible working options available; commitment to diversity and inclusion.
The predicted salary is between 21500 - 29500 £ per year.
Lead Administrator – Course Administration Management Department
UK Defence Academy, Shrivenham, SN6 8LA
Permanent, Full Time (37 hours per week)
£25,410.78 Per Annum + Benefits
As a Lead Administrator in the Course Administration Management Department at the Defence Academy, you will play a key role in a transformative project aimed at enhancing service delivery across the Defence Academy.
Responsibilities
- Support the Hub transformation project.
- Promote, plan, and deliver administrative services across the Defence Academy.
- Collaborate with team members to ensure effective service delivery.
- Process Course Members/Student arrival/departure from Shrivenham Station and maintain associated registers.
- Provide Course Administration support to our Military customers.
- Maintain course communication and documents.
- Communicate with internal and external stakeholders.
- Carry out after-course tasks such as reporting and other administrative duties on various systems.
- Cross-skill to support across the wider department.
- Mentor and coach new starters.
What You Need To Do The Job
- Proven experience in an administrative role.
- Sound understanding of GDPR (General Data Protection Regulation).
- Ability to use a variety of communication methods (spoken, written, behavioural).
- Problem solving skills.
- Methodical, proven organisational skills, able to work under pressure.
- Teamwork and ability to manage multiple tasks.
- PC literacy, Microsoft Office (Outlook, Word, Excel).
- GCSE’s grade C/4 or above (or equivalent) in English and Maths.
Benefits
- Free, secure onsite parking.
- Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
- Gym membership, site boasting fully equipped gymnasiums.
- 18-hole golf course (annual membership circa £375).
- Fully equipped riding stables, with opportunity for lessons.
- Sporting facilities: tennis courts, Astro-turf football pitches, etc.
What We Offer
- Salary: Competitive with annual reviews.
- Pension: Up to 6% contributory pension scheme.
- Holidays: 25 days annual leave plus bank holidays.
- Training & development: Wide range of internal courses, qualifications and apprenticeships, mentoring opportunities, internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans, 30% off at Serco-managed leisure centres.
- Discounts: Savings across around 1,000 retailers.
- ShareSave scheme: Save regularly with the option to buy Serco shares at discount.
- Employee networks: Dedicated networks for support.
- Charity: Paid volunteering day each year, Payroll Giving Scheme.
All employees are required to be security cleared to SC level. If successful, Serco will support the SC clearance process. Typically need to have been a UK resident for the last 5 consecutive years.
We are committed to building a diverse and inclusive organisation. We encourage applications from a diverse candidate pool and provide reasonable adjustments. We are a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard.
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Lead Administrator employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Administrator
✨Tip Number 1
Familiarise yourself with the specific duties of a Lead Administrator at Serco. Understanding the nuances of course administration and the importance of effective communication will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of Serco, especially those in administrative roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Brush up on your knowledge of GDPR and data protection regulations. Being well-versed in these areas is crucial for the role and will demonstrate your commitment to compliance during the interview process.
✨Tip Number 4
Prepare examples of how you've successfully managed multiple tasks under pressure in previous roles. This will showcase your organisational skills and ability to thrive in a fast-paced environment, which is essential for the Lead Administrator position.
We think you need these skills to ace Lead Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience and skills that align with the Lead Administrator role at Serco. Emphasise your organisational skills, problem-solving abilities, and familiarity with GDPR.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific projects or initiatives at Serco that excite you and explain how your background makes you a great fit for the role.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office and any other relevant software. Provide examples of how you've successfully managed multiple tasks and collaborated with teams in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Serco
✨Showcase Your Administrative Experience
Make sure to highlight your previous administrative roles during the interview. Discuss specific tasks you've managed, such as course administration or stakeholder communication, to demonstrate your relevant experience.
✨Understand GDPR and Compliance
Since the role involves handling sensitive information, be prepared to discuss your understanding of GDPR and how it applies to administrative tasks. This shows that you are aware of the legal responsibilities associated with the position.
✨Demonstrate Problem-Solving Skills
Prepare examples of challenges you've faced in previous roles and how you resolved them. This will illustrate your ability to think critically and manage issues effectively, which is crucial for a Lead Administrator.
✨Emphasise Team Collaboration
The job requires working closely with team members and stakeholders. Be ready to share experiences where you successfully collaborated with others, highlighting your teamwork and communication skills.
