At a Glance
- Tasks: Create and manage learning assignments to enhance performance and support growth.
- Company: Join Serco, a leader in public services, partnering with the UK Ministry of Defence.
- Benefits: Enjoy 25 days holiday, health perks, and extensive training opportunities.
- Other info: Hybrid working model with a supportive culture and clear career progression.
- Why this job: Make a real impact on national defence while developing your skills.
- Qualifications: Experience with Learning Management Systems and strong organisational skills required.
The predicted salary is between 25000 - 25000 £ per year.
FTC 12 months, Full Time Hybrid Working - MOD Abbey Wood base location, with travel to Army HQ in Andover, and working from home 2-3 days a week. Salary: £25000 plus excellent benefits.
Ready to impact a better future? At Serco, we are proud to partner with the UK Ministry of Defence (MOD) in providing critical recruitment services for the UK’s Armed Forces. This new approach will, for the first time, see the Royal Navy, the British Army, and the Royal Air Force have a joint Armed Forces Recruitment Service (AFRS). Delivered through a partnership of the MOD, Serco, and our consortium of partners, this service will provide end-to-end support from candidate attraction to assessment, onboarding, and Phase 1 training.
We are recruiting for a Learning & Development Learning Coordinator to join our Armed Forces Recruitment Service (AFRS) contract. This is a varied and purposeful role where your work supports both civilian colleagues and service personnel. By enabling access to the right learning at the right time, you’ll help improve performance, support growth, and contribute to delivering impactful solutions that make a difference.
What you’ll do as a L&D Learning Coordinator:
- Create, manage, and maintain learning assignments within the Defence Learning Environment (DLE)
- Upload, test, and maintain online learning content in collaboration with content developers
- Manage course bookings, delegate queries, and learning communications
- Prepare reports and maintain the learning catalogue to support business insight
- Liaise with third-party training providers to coordinate learning delivery
- Provide support, troubleshooting, and guidance on DLE usage and improvements
Does this sound like you? You’ll be a great fit for this role if you have:
- Experience working with a Learning Management System such as the DLE
- Strong organisational skills with excellent attention to detail and accuracy
- Confident communication skills, both written and verbal
- The ability to work independently while collaborating across teams
- A proactive, adaptable approach in a fast-paced environment
Why Serco:
We support essential public services. In AFRS, your work directly improves capability, readiness, and performance for service personnel and civilian employees. You’re not just designing learning - you’re strengthening national defence outcomes.
Vetting and checks: This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments.
What we offer:
- Holidays: 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging.
Let’s impact a better future, together. Apply today.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
L&D Learning Coordinator employer: Serco
At Serco, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With a focus on meaningful contributions to national defence, our L&D Learning Coordinator role provides opportunities for professional advancement through extensive training resources and a commitment to internal progression. Located at the MOD Abbey Wood base, with hybrid working options, you will enjoy a balanced work-life environment while making a significant impact on the future of the UK Armed Forces.
StudySmarter Expert Advice🤫
We think this is how you could land L&D Learning Coordinator
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
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Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Serco looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
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✨Apply Directly Via Company Websites
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We think you need these skills to ace L&D Learning Coordinator
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Serco, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Serco and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Serco
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Serco might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Serco.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
