L&D Course Designer and Instructor

Serco - Armed Forces Recruitment Service FTC 12 months, Full Time Hybrid Working - MOD Abbey Wood base location, with travel to Army HQ in Andover, and working from home 2-3 days a week. Up to £40,000 per annum + Corporate Benefits Package.

At Serco, we are proud to partner with the UK Ministry of Defence (MOD) in providing critical recruitment services for the UK’s Armed Forces. This new approach will, for the first time, see the Royal Navy, the British Army, and the Royal Air Force have a joint Armed Forces Recruitment Service (AFRS). Delivered through a partnership of the MOD, Serco, and our consortium of partners, this service will provide end-to-end support from candidate attraction to assessment, onboarding, and Phase 1 training.

We are recruiting for a Learning & Development Course Designer and Instructor to join our Armed Forces Recruitment Service (AFRS) contract. This is a diverse role where you will be responsible for designing, developing, delivering and maintaining high-quality learning solutions for AFRS civilian and service personnel. This role creates engaging blended learning—eLearning, videos, guides, workshops, and systems training—while ensuring alignment with Defence Systems Approach to Training (DSAT), business needs, and external quality standards.

Key Responsibilities

• Design and deliver blended learning solutions including face-to-face, virtual instructor-led training (VILT), digital, and workplace learning.
• Translate business needs and subject matter expert input into structured, learner-focused designs aligned to Defence Systems Approach to Training (DSAT).
• Produce high-quality design documentation including storyboards, scripts, lesson plans, and facilitator guides.
• Collaborate with digital designers and developers to create engaging, accessible learning content.
• Partner with stakeholders to shape learning requirements, challenge assumptions, and ensure relevance and accuracy.
• Support delivery planning, quality assurance, and continuous improvement using learner feedback and performance data.

Skills & Experience

• Strong knowledge of course design, LMS platforms, and digital learning tools.
• Instructional/Teaching qualification (preferably DSAT aligned) to a minimum standard of a L3 recognised qualification.
• Understanding of L&D models, blended learning, and user-centred design.
• Excellent communication, stakeholder management, and organisational skills.
• Ability to work creatively, manage priorities, and drive continuous improvement.
• Commercial L&D experience desirable.
• Experience of DSAT is desirable.
• The ability to gain BPSS and SC clearance is required; UK travel as needed.

Why Serco

We support essential public services. In AFRS, your work directly improves capability, readiness, and performance for service personnel and civilian employees. You’re not just designing learning - you’re strengthening national defence outcomes.

Vetting and checks: This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments.

Discover all you need to keep growing. We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays.
• Pension: Up to 6% contributory pension scheme.
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service.
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging.

Let’s impact a better future, together. Apply today.

About Serco: At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply: Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

For help with your application please contact 0345 010 4000.