At a Glance
- Tasks: Lead and support domestic teams to ensure high service standards in a healthcare environment.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Enjoy competitive salary, generous holidays, and extensive training opportunities.
- Other info: Flexible working options and a supportive community await you.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in supervising teams and strong communication skills are essential.
Location: Forth Valley Royal Hospital, Larbert, FK5 4EB
Salary: Agenda for Change Band 3: £29,103 to £31,409
Schedule: Permanent, Full-time 36 hours per week working a Day or Night shift rota, Day shifts are 5 over 7 days Monday to Sunday with typical shift times 6am to 2pm, Night shifts are 5 over 7 days Monday to Sunday with typical shift times 9pm to 6am
What you’ll do as a Customer Support Team Leader
- Lead and support domestic and housekeeping teams to deliver high standards of service across departmental areas.
- Allocate colleagues and resources effectively to meet operational requirements and service demands.
- Monitor performance, provide guidance, and ensure colleagues understand their roles and responsibilities.
- Support recruitment, induction, training, return-to-work interviews, and absence management activities.
- Ensure compliance with Health and Safety, Control of Substances Hazardous to Health (COSHH), hygiene, and operational policies.
- Manage stock control, monitor consumables, maintain records, and support investigations and payroll processes when required.
- Build positive relationships with colleagues, patients, and visitors, to deliver excellent customer service.
Does this sound like you?
- Experience supervising colleagues, monitoring standards, and leading teams in a service environment.
- Strong communication skills with the ability to engage effectively at all levels.
- A proactive approach with the confidence to use initiative and solve problems.
- Good attention to detail and a commitment to maintaining high standards of hygiene and safety.
- Flexible, reliable, customer-focused, and comfortable working in a busy healthcare environment.
What We Offer
- Pension: Up to 6% contributory pension scheme
- Holidays: 27 days plus 8 public holidays (35 days total), rising to 29 days after 5 years and 33 days after 10 years of service.
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, simply health cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme
Vetting And Checks
This role requires membership of the PVG Scheme, which involves a detailed check of spent and unspent convictions and other relevant information to ensure safeguarding compliance. You will also complete an Occupational Health Questionnaire so we can provide any necessary support to help you carry out your responsibilities.
A Little Bit About Us
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our Inclusive Recruitment Commitment
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
- Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
- Ban The Box: We also support fair access for those with unspent criminal convictions through our Ban the Box pledge (some roles may have security exemptions).
For support with your application, please contact recruitmentuk@serco.com.
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Domestic & Housekeeping Supervisor in Larbert employer: Serco
Serco is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a Ward Host Assistant at University Hospital Southampton, you will enjoy flexible shift options and the chance to make a meaningful impact on patient care, all while being part of a team that values hospitality and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Domestic & Housekeeping Supervisor in Larbert
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like Serco.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like Serco.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like Serco, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Domestic & Housekeeping Supervisor in Larbert
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show Serco that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with Serco specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. Serco will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at Serco
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at Serco a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at Serco.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at Serco, showcasing your work ethic and the quality of your previous roles in janitorial services.
