At a Glance
- Tasks: Assist customers with reservations and check-in at the ferry terminal.
- Company: Join Serco, a leader in customer service at NorthLink Ferries.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and more.
- Other info: Perfect for students seeking flexible part-time work during maternity cover.
- Why this job: Be part of a friendly team and enhance your customer service skills.
- Qualifications: Must be over 18 with strong communication and organisational skills.
The predicted salary is between 20000 - 25000 £ per year.
Serco is seeking a part-time customer service representative at NorthLink Ferries in Kirkwall for maternity cover from July 2026 until July 2027. The role involves making reservations, assisting with check-in, and ensuring excellent customer service.
Applicants should be over 18 and able to demonstrate strong communication skills, organisational abilities, and a commitment to company values.
The position offers competitive salary and benefits, including 25 days annual leave pro-rata.
Ferry Terminal Customer Advisor – Part-Time Maternity Cover in Kirkwall employer: Serco
Serco is an excellent employer, offering a supportive work culture that values customer service excellence and teamwork. As a Ferry Terminal Customer Advisor in Kirkwall, you will enjoy competitive pay, 25 days of annual leave pro-rata, and opportunities for personal growth within a dynamic environment that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Ferry Terminal Customer Advisor – Part-Time Maternity Cover in Kirkwall
✨Tip Number 1
Get to know the company! Research NorthLink Ferries and Serco's values. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing scenarios with friends or family. This will help you feel more confident when interacting with customers.
✨Tip Number 3
Be organised! Prepare a list of questions to ask during the interview. This shows you're genuinely interested in the role and helps you stand out from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're tech-savvy and ready to embrace the digital world of customer service.
We think you need these skills to ace Ferry Terminal Customer Advisor – Part-Time Maternity Cover in Kirkwall
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond to help customers, so share specific examples that showcase your communication skills and commitment to excellent service.
Tailor Your Application:Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to this role. Mention why you’re excited about working at NorthLink Ferries and how your skills align with what we’re looking for.
Be Organised:Since the role involves making reservations and assisting with check-ins, it’s important to demonstrate your organisational abilities. Use your application to show us how you manage tasks efficiently and keep everything running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Serco
✨Know the Company
Before your interview, take some time to research Serco and NorthLink Ferries. Understand their values and what they stand for. This will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Ferry Terminal Customer Advisor, strong communication is key. Prepare examples from your past experiences where you effectively communicated with customers or resolved issues. Practising these scenarios can help you articulate your skills confidently during the interview.
✨Demonstrate Organisational Abilities
Think of times when you had to manage multiple tasks or priorities. Be ready to discuss how you stay organised, especially in a busy environment like a ferry terminal. This will reassure the interviewer that you can handle the demands of the job.
✨Emphasise Your Commitment to Customer Service
Customer service is at the heart of this role. Prepare to share specific instances where you went above and beyond for a customer. Highlighting your dedication to providing excellent service will resonate well with the interviewers.
