Location: Regional role covering the East and South East of England.
Salary: £56,512.50 per annum plus excellent benefits
Schedule: Full-time, Monday to Friday, 37.5 hours per week
Ready to impact a better future?
As a Regional Workshop Manager in our Fleet Operations team, you’ll lead the development, performance and continuous improvement of maintenance workshops across our UK fleet operations. Your work will help ensure vehicles remain safe, compliant and operational, supporting essential services that our customers and communities rely on every day.
This is a role with real scope to drive positive impact. You’ll influence strategy, champion innovation, develop talented teams and create impactful solutions that improve efficiency, safety and service delivery. By ensuring our fleet maintenance operations perform to the highest standards, you'll help build trust with customers while supporting sustainable growth and a better future.
What You’ll Do As a Regional Workshop Manager
- Lead the direction, development and management of maintenance workshops across UK fleet operations.
- Develop and implement workshop strategies and plans aligned with business objectives and growth ambitions.
- Ensure compliance with all maintenance, operational, legal, health and safety requirements.
- Manage workshop performance through audits, reporting, key performance indicators (KPIs) and continuous improvement initiatives.
- Build strong relationships with customers, stakeholders and external maintenance providers to maximise service quality and minimise vehicle downtime.
- Recruit, develop and support workshop colleagues, including apprenticeship and talent development programmes.
- Monitor budgets, drive cost efficiencies and identify opportunities for innovation and operational excellence.
Does this sound like you?
- Qualified Heavy Goods Vehicle (HGV) Motor Vehicle Technician with significant fleet workshop management experience.
- Proven experience managing fleet maintenance teams and maintaining large vehicle fleets.
- Strong knowledge of health and safety requirements within workshop environments and a commitment to employee wellbeing.
- An influential relationship builder who can engage effectively with customers, stakeholders and senior leaders.
- A strategic thinker who combines commercial awareness with a practical, hands-on approach to problem-solving.
- Demonstrable experience leading change, driving improvement and delivering results through multiple teams.
What We Offer
- 25 days’ holiday plus bank holidays
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
A Little Bit About Us
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our Inclusive Recruitment Commitment
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
- Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
- Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
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Regional Workshop Manager in King's Lynn employer: Serco
Serco Inc. is an exceptional employer that values its employees by offering a dynamic work culture and opportunities for professional growth in the heart of Virginia Beach. With a focus on supporting government contracts, employees benefit from a collaborative environment that encourages innovation and teamwork, alongside competitive benefits and flexible working arrangements that enhance work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Workshop Manager in King's Lynn
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Serco, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Serco specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Serco
✨Know Your Manufacturing Processes
Before you walk into the interview with Serco, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Serco value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
