At a Glance
- Tasks: Escort detainees, ensure safety, and support their welfare in court settings.
- Company: Join a reputable organisation committed to justice and community safety.
- Benefits: Competitive salary, generous holiday, pension scheme, and extensive training opportunities.
- Other info: Flexible shifts with a supportive team and clear career progression.
- Why this job: Make a real difference in the justice system while enjoying job security and growth.
- Qualifications: Strong communication skills and ability to handle pressure; driving licence is a plus.
The predicted salary is between 24596 - 25555 € per year.
Join us as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS), helping keep the justice system safe and secure. The role offers job security and stability.
Location: King’s Lynn, PE30 1PQ
Compensation: Salary: £24,596 (35hrs per week), rising to £25,555 from 1st September 2026. Further progression: £26,191 (Year 2); £26,684 (Year 3); £27,180 (Year 4).
Working Hours: The service operates 24/6 across early and late shifts. Shifts are set on a 12‑week rota. Flexibility is essential; you may need to work beyond contracted hours when required. Part‑time work may be considered only on full working days.
Duties:
- Escort detainees within court premises, including to courtrooms, cells, and facilities.
- Supervise detainees during hearings to maintain safety and security.
- Manage sensitive situations and maintain strict confidentiality.
- Support detainee welfare, ensuring access to food, drink, and wellbeing checks.
- Monitor behaviour and respond to incidents or risks.
- Conduct searches to maintain a secure environment.
- Complete accurate records and documentation.
- Work closely with court staff and partners to ensure smooth operations.
Requirements:
- Full UK driving licence (B/B1) – desirable.
- Reasonable fitness for the physical demands of the role.
- Strong communication skills (written and verbal).
- Ability to stay calm and make decisions under pressure.
- Confidence in managing behaviour and de‑escalating conflict.
- Teamwork and ability to follow processes accurately.
- Professionalism, integrity, and respect for confidentiality.
Benefits:
- Holiday entitlement: 20 days (rising to 25 after seven years of service) plus bank holidays (pro rata).
- Pension: Up to 6 % contributory pension scheme, matched by Serco.
- Training and development: 5½‑week paid induction, ongoing training, internal courses, mentoring, and clear internal progression.
- Health and wellbeing: Employee Assistance Programme (EAP), support from mental‑health charity MIND, Simply Health cash and dental plans, wellbeing resources, discount on Serco‑run gym memberships.
- Additional discounts across major retailers and experiences.
All applicants must have the right to work in the UK. The role is not eligible for Visas. We welcome applicants from diverse backgrounds and encourage reasonable adjustments. We are an equal opportunity employer.
Prisoner Custody Officer in King's Lynn employer: Serco
Join us as a Prisoner Custody Officer in King’s Lynn, where you will be part of a dedicated team ensuring the safety and security of the justice system. We offer competitive salaries with clear progression paths, comprehensive training, and a supportive work culture that prioritises employee wellbeing through various health initiatives and benefits. With a commitment to diversity and inclusion, we provide a stable and rewarding environment for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Prisoner Custody Officer in King's Lynn
✨Tip Number 1
Network like a pro! Reach out to current or former Prisoner Custody Officers on LinkedIn or at local events. They can give you the inside scoop on what it’s really like and might even help you get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to the role. Think about scenarios where you had to manage conflict or ensure safety. We want you to show off your calmness under pressure!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and ready for the role. It shows you’re serious about joining the team and keeping things secure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Prisoner Custody Officer in King's Lynn
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Prisoner Custody Officer. We want to see how you can contribute to keeping the justice system safe and secure!
Showcase Your Communication Skills:Since strong communication is key in this role, use your written application to demonstrate your ability to convey information clearly and effectively. We’re looking for candidates who can stay calm and articulate under pressure.
Highlight Teamwork Experience:This job involves working closely with court staff and partners, so be sure to mention any previous teamwork experiences. We love seeing how you’ve collaborated with others to achieve common goals!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you started on your journey with us!
How to prepare for a job interview at Serco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Prisoner Custody Officer. Familiarise yourself with the duties like escorting detainees and managing sensitive situations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Strong communication is key in this role, so be prepared to demonstrate your verbal and written skills during the interview. Think of examples where you've effectively communicated in challenging situations or de-escalated conflicts. This will highlight your ability to handle the demands of the job.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making and problem-solving abilities under pressure. Practice responding to hypothetical situations related to detainee management or safety. This will help you articulate your thought process and showcase your calmness in stressful environments.
✨Emphasise Teamwork and Professionalism
The role requires working closely with court staff and partners, so be ready to discuss your teamwork experiences. Share examples of how you've collaborated with others and maintained professionalism in previous roles. This will demonstrate your fit within the team-oriented environment of the justice system.
