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- Tasks: Lead a dynamic team to ensure a safe and enjoyable leisure experience for the community.
- Company: Join Swale Community Leisure Trust, dedicated to promoting active lifestyles.
- Benefits: Enjoy 28 days leave, pension scheme, and discounts at leisure centres.
- Other info: Great career growth opportunities with extensive training and support.
- Why this job: Make a real impact on community health while developing your leadership skills.
- Qualifications: Lifeguard qualification, strong swimming ability, and team supervision experience required.
The predicted salary is between 27376 - 27376 £ per year.
Swallows Leisure Centre, Sittingbourne, ME10 4NT
Permanent, Full Time (3 week rotational pattern, comprising of earlies, lates and weekends) £27,376 per annum + Excellent Benefits
Ready to impact a better future? Here at Swale Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our team!
As a Duty Manager in our Leisure team, you’ll keep the facility running safely, smoothly and with purpose. You’ll work at the heart of day‑to‑day operations, supporting colleagues, enhancing the customer experience, and ensuring safety is always a priority.
Your work will help create positive experiences for the community — whether that’s keeping activities safe, supporting colleagues, or responding confidently in an emergency. Every decision you make contributes to a facility people trust and enjoy, and helps create a more active, healthier future for everyone who walks through our doors.
What you’ll do as a Duty Manager
- Open and close the facility in line with procedures and maintain building security throughout operational hours.
- Lead and motivate the operational team to deliver high‑quality service, ensuring safe and efficient deployment of colleagues.
- Provide induction, guidance and training to operational colleagues so they can deliver their roles confidently and safely.
- Inspect and monitor the facility during the day in accordance with the Serco Management System.
- Take responsibility during accidents or emergencies, responding quickly and effectively.
- Maintain a visible presence across the facility, responding positively to customer needs and feedback.
- Manage cash handling, reconciliation and financial procedures.
- Ensure compliance with statutory requirements and company policies, including health and safety standards.
- Line manage Front of House teams, including reception and housekeeping.
- Support the vending and retail offer by ensuring stock levels, date rotation and regular counts.
- Undertake additional tasks as directed by the Facility Manager.
Does this sound like you? You’ll be a great fit for this role if you have…
- A Royal Life Saving Society National Pool Lifeguard Qualification and a Pool Plant Operators Certificate (where required), along with First Aid at Work.
- Strong swimming ability and confidence in the water — you will be required to complete a swim test as part of the interview process.
- Experience supervising teams in a leisure or service‑led environment.
- A good understanding of health and safety legislation and confidence using management systems.
- Strong communication skills, customer care abilities and a proactive approach to problem‑solving.
- The ability to stay composed in challenging situations and adapt to change.
Vetting and checks An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- 28 days leave (and the option to buy up to five additional leave days each year)
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Duty Manager in Kent employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Kent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swale Community Leisure Trust. Understand their mission and values, and think about how you can contribute to creating that active community they’re aiming for.
✨Tip Number 2
Practice your responses! Think about the key responsibilities of a Duty Manager and prepare examples from your past experiences that showcase your leadership, customer service, and problem-solving skills. We want to see how you handle challenges!
✨Tip Number 3
Show your passion for health and safety! Since this role involves ensuring safety at the facility, be ready to discuss your understanding of health and safety legislation and how you’ve applied it in previous roles. It’ll show you’re serious about keeping everyone safe.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the position and the team.
We think you need these skills to ace Duty Manager in Kent
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating a positive experience for our community and how you can contribute to our mission.
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your relevant experience in supervising teams and managing safety protocols. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Serco
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Duty Manager. Brush up on health and safety legislation, customer service best practices, and emergency response protocols. This will show that you’re not just interested in the role but also prepared to take it on.
✨Showcase Your Leadership Skills
During the interview, be ready to share examples of how you've successfully led teams in previous roles. Highlight your experience in motivating staff and ensuring high-quality service. This is crucial for a position that involves managing operational teams.
✨Demonstrate Your Problem-Solving Ability
Prepare to discuss specific situations where you’ve had to think on your feet or resolve conflicts. The interviewers will want to see that you can stay composed under pressure and adapt to changing circumstances, especially in a leisure environment.
✨Engage with the Interviewers
Don’t forget to ask questions! Show your enthusiasm for the role by inquiring about the team dynamics, training opportunities, and how they measure success in the position. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.