Hybrid Senior QA Lead: Strategy, Teams & Delivery

Hybrid – Attached to our Solihull office

Full Time, Permanent

Band 3 / Competitive Salary

Here at Serco, we’re looking for a Senior QA Lead to shape and lead quality assurance across major programmes and customer engagements. This is a strategic role, focused on defining test strategy, building high-performing teams, and working closely with customers to deliver trusted, high-quality outcomes.

You’ll act as the senior point of contact for QA, ensuring testing is aligned to business expectations, contractual commitments, and delivery timelines. Alongside this, you’ll lead and develop QA teams, embed modern testing practices, and drive continuous improvement across the organisation.

As Part Of This You’ll:

• Define and lead QA strategy across programmes, aligning testing to business goals, customer expectations, and delivery outcomes
• Act as the senior QA contact for customers and stakeholders, providing clear reporting, assurance, and trusted advice
• Build, lead, and develop high-performing QA teams, driving capability, consistency, and professional growth
• Establish and embed effective test approaches across functional, non-functional, and automated testing
• Ensure quality is built into delivery through strong governance, metrics, and continuous improvement
• Oversee test execution, defect management, and reporting to ensure transparency and control
• Support bids and new work, shaping QA approaches and building confidence in delivery capability

What You’ll Need To Do The Role:

• Proven experience leading QA functions or teams in complex delivery or transformation environments
• Strong track record defining and implementing test strategies across Agile and non-Agile delivery
• Excellent stakeholder management skills, with experience working directly with customers and senior leaders
• Experience building and developing QA teams, including coaching and performance management
• Good understanding of test automation, tools, and modern quality engineering practices
• Ability to balance strategic leadership with hands-on oversight of delivery
• SC clearance (or willingness to obtain it)

What We Offer:

• Company car
• 5% on target bonus scheme
• Private medical insurance
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

About Serco:

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply:

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.