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- Tasks: Support employees and managers with HR queries in a fast-paced environment.
- Company: Join Serco, a diverse and inclusive company with a supportive culture.
- Benefits: Enjoy 25 days leave, discounts, and career development opportunities.
- Other info: Hybrid work model with flexibility and excellent career growth potential.
- Why this job: Make a real impact in HR while developing your skills in a dynamic team.
- Qualifications: GCSEs in Maths and English, customer service or HR experience required.
The predicted salary is between 19800 - 22837 £ per year.
HR Administrator – People Services
Hybrid – 2 days per week in our Solihull office. Full Time, Permanent. Salary – up to £22,837.
Do you thrive in a fast-paced, people-focused environment? Here at Serco, we are looking for a dedicated and detail-oriented HR Administrator to join our MyHR Operations team. This is a key frontline role where you will support employees, managers, and third parties with a wide range of HR queries and processes across the employee lifecycle.
As Part Of This You’ll
- Providing advice and guidance on HR administrative queries covering the full employee lifecycle.
- Responding to and supporting GDPR requests from receipt to collation, ensuring legal compliance and deadlines are met.
- Supporting Absence Management queries, including escalations and technical navigation.
- Producing Employment and Financial references for current and former employees.
- Managing core admin duties including post handling, updating internal HR collateral, and supporting engagement activities.
- Assisting with Middle East HR Administration and acting as a point of contact during peak times.
- Accurately capturing all interactions in our CRM system, ensuring records are up to date and stored correctly.
What You’ll Need To Do The Role
- Customer-focused, with a friendly, professional, and proactive approach.
- A strong communicator with excellent written and verbal skills.
- Able to work under pressure, manage high volumes of queries, and meet tight deadlines.
- Confident using MS Office and operating within digital systems and CRM platforms.
- GCSEs (or equivalent) in Maths and English, Grades A–C.
- Proven experience in a Customer Service or HR environment.
- Strong telephone etiquette and the ability to communicate clearly and empathetically.
- Experience working to KPIs and SLAs in a fast-paced setting.
- Understanding of data protection and records management (GDPR).
- Excellent attention to detail, organisation, and time management.
What We Offer
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme.
- Free onsite parking.
- Serco discounts including cinema, Merlin Entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support health and wellbeing, such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to support your future aspirations, including role-specific training and leadership coaching.
- A safe and supportive culture and a company committed to diversity and inclusion.
Note: This role is part of Serco’s hybrid work structure. We are open to discussions around flexibility and flexible working.
To apply, please click the apply button to complete your application. We are an equal opportunity employer and welcome applications from diverse candidates. We may adjust interview processes to accommodate candidates with accessibility needs. For help with your application, contact 0345 010 4000.
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HR Administrator-People Services employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Administrator-People Services
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common HR scenarios that might come up during the interview. Think about how you'd handle specific queries or situations, especially around GDPR and absence management. This will help you feel more confident and prepared when it’s your turn to shine.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Ask about their approach to employee engagement or how they support career development. This shows that you’re not just interested in the role, but also in growing with the company.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace HR Administrator-People Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Administrator role. Highlight your experience in customer service and HR, focusing on how you've handled queries and supported employees in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're passionate about working in a people-focused environment like ours at Serco.
Showcase Your Attention to Detail: In your application, emphasise your attention to detail. Mention specific examples where you’ve successfully managed records or ensured compliance with data protection regulations, as this is crucial for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily.
How to prepare for a job interview at Serco
✨Know Your HR Basics
Brush up on key HR concepts and processes, especially those related to the employee lifecycle. Being able to discuss topics like GDPR compliance and absence management will show that you understand the role and can hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about supporting employees and managers, prepare examples of how you've successfully handled customer queries in the past. Highlight your communication skills and ability to remain calm under pressure.
✨Familiarise Yourself with Digital Tools
Get comfortable with MS Office and any CRM systems you might encounter. If you have experience with specific tools, mention them during the interview to demonstrate your tech-savviness and readiness to adapt.
✨Prepare Questions About Company Culture
Research Serco's commitment to diversity and inclusion, and think of questions that reflect your interest in their culture. This shows you're not just looking for a job, but a place where you can thrive and contribute positively.