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- Tasks: Support asylum seekers and ensure properties are safe and compliant.
- Company: Serco delivers essential public services globally, impacting lives positively.
- Benefits: Enjoy a supportive culture, growth opportunities, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSE education and strong interpersonal skills required; driving licence essential.
- Other info: Diverse and inclusive workplace with employee networks for support.
The predicted salary is between 19200 - 24840 £ per year.
Serco Birmingham, England, United Kingdom
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Serco Birmingham, England, United Kingdom
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Join to apply for the Housing Officer role at Serco
The Job Opportunity
A key member of the field operations team, this role is responsible for delivering the services required under the AASC contract within their designated portfolio. This includes ensuring compliance with company policies, processes and procedures and meeting all legal and regulatory requirements. The Housing Officer role is an important position within the AASC businesses, providing the primary face-to-face contact for asylum seekers whilst accommodated by Serco. In addition to working with asylum seekers, the Housing Officer will engage with other team members, landlords, external agencies, partners, our customer and the general public. The prime purpose of the role is to ensure that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with the AASC standards as well as supporting the service user during defined activities, including service user dispersals, relocations, and discontinuations.
Salary – £24,000 – £31,000 per annum
Birmingham
Full Time
The Job Opportunity
A key member of the field operations team, this role is responsible for delivering the services required under the AASC contract within their designated portfolio. This includes ensuring compliance with company policies, processes and procedures and meeting all legal and regulatory requirements. The Housing Officer role is an important position within the AASC businesses, providing the primary face-to-face contact for asylum seekers whilst accommodated by Serco. In addition to working with asylum seekers, the Housing Officer will engage with other team members, landlords, external agencies, partners, our customer and the general public. The prime purpose of the role is to ensure that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with the AASC standards as well as supporting the service user during defined activities, including service user dispersals, relocations, and discontinuations.
Daily Duties Involve
- With other field operations staff, support compliance with the key performance indicators of the contract
- Work closely and collaboratively with other housing and maintenance staff to deliver a fully compliant contractual service
- Takes responsibility for the delivery of the accommodation elements of the contract within their designated areas of operation
Accommodation and service users
- Work with transportation teams to ensure service users are available for dispersal, relocation and other transport activities
- Work with other AASC teams and individuals to investigate and report on various issues, including complaints, incidents, medical issues, suicide risks, domestic violence situations, anti-social behaviour and safeguarding
- Maintain the relevant Serco documentation at the property, including the property manual and information relating to the local area
- Verify that repair works have been completed to the agreed standard
- Provide access to the property for authorised third-party visits
- Report repairs and maintenance action on the relevant IT system
- Complete all minor property repairs within the scope of the Housing Officer role, as per the local agreements and enabled by training, experience and the tool kit and spares provided
- Report all property faults identified during inspections/visits using the agreed IT system, ensuring that the defects are correctly categorised and described
- Work with the property directorate to support the onboarding and withdrawal of properties
- Carry out inspections of each unit of accommodation as per the contractual requirements and local processes
Health and Safety
- Comply with all relevant health and safety legislation and the relevant Serco safety standards when on duty
- Check all relevant property and service user reports before entering properties
- Ensure that there is no hazard to users of the property whilst inspecting or working on site
Out of Hours Working
- In order to provide a fully compliant service, there may be a requirement to be on-call outside of normal working hours, as per an agreed roster and in accordance with local Serco processes
What We Are Looking For In Our Candidates
Knowledge, Skills and Experience – Essential
- Ability to handle conflict
- Computer literate
- Excellent organisation skills
- Ability to prioritise varying workloads
- Strong interpersonal skills
- Awareness and understanding of safeguarding principles, with the ability to follow safeguarding procedures appropriately
- Full UK driving licence is essesial
Qualifications
- Desirable – housing related qualification
- Minimum GCSE education
Knowledge, Skills And Experience – Desirable
- Ability to suggest and implement changes
- Experience of training staff
- Knowledge/experience of working within a property related environment
- Experience of property related documentation, e.g. tenancy agreements
- Experience of dealing with landlords and tenants
Why Serco
A place you can make an impact – The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on – With our diverse operations across the UK, you’ll have access to exceptional opportunities for growth — from tailored training and internal mobility to the chance to step into more senior roles. Whether you\’re looking to deepen your expertise or explore new paths, we’ll support you in applying your skills in fresh, meaningful ways.
A place for you – We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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Housing Officer employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the AASC contract and its requirements. Understanding the specific services and compliance standards expected in this role will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former Housing Officers or professionals in similar roles. They can provide valuable insights into the day-to-day responsibilities and challenges, which can help you prepare better for discussions.
✨Tip Number 3
Showcase your conflict resolution skills through examples from past experiences. Since handling conflict is essential in this role, being able to articulate how you've successfully managed difficult situations will set you apart.
✨Tip Number 4
Research Serco's values and culture. Aligning your personal values with those of the company can help you convey a genuine interest in the role and demonstrate that you're a good fit for their team.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Housing Officer position. Highlight key skills such as conflict handling, organisation, and interpersonal skills in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the Housing Officer role. Emphasise any previous work with vulnerable populations or in property management, as well as your ability to comply with legal and regulatory standards.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and your understanding of the challenges faced by asylum seekers. Mention specific examples from your past experiences that demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial for the Housing Officer role.
How to prepare for a job interview at Serco
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Housing Officer. Be prepared to discuss how your skills and experiences align with the key duties, such as compliance with regulations and working with asylum seekers.
✨Showcase Your Interpersonal Skills
As a Housing Officer, you'll be the primary contact for service users. Highlight your strong interpersonal skills during the interview by sharing examples of how you've successfully handled conflict or built relationships in previous roles.
✨Demonstrate Knowledge of Safeguarding
Given the nature of the role, it's crucial to show your understanding of safeguarding principles. Be ready to discuss how you would handle sensitive situations, such as domestic violence or mental health issues, ensuring the safety of all involved.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, and the challenges faced by Housing Officers at Serco. This shows your genuine interest in the role and the company.
