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- Tasks: Provide essential portering services and maintain cleanliness in a busy hospital environment.
- Company: Serco delivers vital public services globally, focusing on innovation and community care.
- Benefits: Enjoy 25 days annual leave, discounts, and a supportive team culture.
- Why this job: Make a positive impact while developing your skills in a diverse and inclusive workplace.
- Qualifications: Empathy, teamwork, and basic literacy skills are essential; customer service experience is a plus.
- Other info: Flexible working options available; we encourage applications from diverse backgrounds.
The predicted salary is between 20400 - 28400 £ per year.
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Hospital Porter / Floor Maintenance
Harplands Hospital, Hilton Road, Stoke on Trent, ST4 6RR
Full time, 37.5 hours.
Main Purpose
Salary – £24,465.00 plus Serco benefits
Reporting to the Soft Services supervisors, the position will be responsible for providing a high-quality Portering service to all patients, visitors, staff members and other stakeholders. Also dealing with, equipment, waste, blood products, medical gases, pharmaceutical products, furniture, mail, goods, and materials, also maintain the floors by using machinery and any other reasonable task that may be required in a safe and efficient manner. It is expected that this position demonstrates and embodies both Serco’s CARE’s values and behaviours.
Hospital Porter / Floor Maintenance
Harplands Hospital, Hilton Road, Stoke on Trent, ST4 6RR
Full time, 37.5 hours.
Main Purpose
Salary – £24,465.00 plus Serco benefits
Reporting to the Soft Services supervisors, the position will be responsible for providing a high-quality Portering service to all patients, visitors, staff members and other stakeholders. Also dealing with, equipment, waste, blood products, medical gases, pharmaceutical products, furniture, mail, goods, and materials, also maintain the floors by using machinery and any other reasonable task that may be required in a safe and efficient manner. It is expected that this position demonstrates and embodies both Serco’s CARE’s values and behaviours.
Main Accountabilities:
Responsibilities
This role will be responsible for providing a high-quality Portering service to Trust, requiring the following tasks to be carried out in a dignified, safe, and efficient manner:
Core
- General care and movement of equipment throughout the site where necessary to ensure the smooth operation of the hospital. This includes the movement of furniture. Responsible for internal & external patrols, any security situations the post holder may have to respond and assist as required, follow policies and procedures. Maintain the cleanliness of all working areas including the porters base and being mindful to give assistance and wherever possible to help with any queries raised by patients, visitors, and staff.
Portering
- Undertake a range of general and ad-hoc tasks on a day-to-day basis to meet the requirements. Non-patient portering will include the movement of mattresses, pharmaceutical products, and blood products, medical gases, and confidential medical records. The post holder will also have to ensure the safe storage and maintenance of appropriate stock, medical gases, and supplies, specifically adhering to health and safety regulations around type and size and ensure that these are available as required within the designated area. To operate wheelchairs, trolleys, beds, to perform duties in a safe and purposeful manner.
Health and Safety
Report immediately to your line manager and/or other appropriate person any faults or defects to any equipment or premises, especially those which could be dangerous and report any accidents or near misses to the appropriate manager and complete the appropriate incident/accident forms. All work must be undertaken in line with health, safety, security, Company policies and procedures always including infection control.
- Any other reasonable request as directed by the Soft Service Supervisor to ensure that the Portering Service operates in both an efficient and effective manner.
Other Responsibilities
- Ensure correct and appropriate use of all communication equipment always issued in compliance with the local guidelines and procedures and operate in line with task timeframes as per the specification of the contract, avoiding financial penalties, communicating with both the Helpdesk, and Soft Service Supervisors in a professional manner when this is not possible.
- To have a flexible approach to working with new innovations and technologies to aid and enhance service delivery.
- Maintain a clean, neat, and tidy appearance, complying with Company uniform policy and hand care guidelines and high standards or personal hygiene.
- To carry out any other reasonable request as directed by the Soft Service Supervisor or management team to ensure that the Portering Service operates in both an efficient and effective manner.
What you’ll need to do the role:
Empathy with patients and visitors.
- Helpful and cooperative manner.
- Able to carry out duties unsupervised, using their own initiative and work well in a team.
- Physically fit.
- Positive and enthusiastic.
- Flexible and adaptable.
- Set high standards and take pride in their work.
- Team worker.
- Polite and respectful.
- Willingness to learn through training.
- Frontline experience with customer services.
- Experience in a manual handling role.
- Good interpersonal skills.
- Good oral communication skills.
- Ability to record written information accurately.
- Basic literacy ability.
- Proficient in the use of a PC, including the use of software and systems.
What We Offer
- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- A range of benefits to support the health and wellbeing of you and your familysuch as Employee Assistance Programme, Simply Health Plans,and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shoppingand discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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Hospital Porter/Floor Maintenance employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospital Porter/Floor Maintenance
✨Tip Number 1
Familiarise yourself with the specific duties of a Hospital Porter. Understanding the day-to-day tasks, such as moving equipment and maintaining cleanliness, will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Showcase your interpersonal skills. Since this role involves interacting with patients and staff, be prepared to discuss examples of how you've successfully communicated and assisted others in previous roles.
✨Tip Number 3
Highlight your physical fitness and ability to handle manual tasks. Be ready to explain how your physical capabilities align with the demands of the job, as this is crucial for a Hospital Porter.
✨Tip Number 4
Research Serco's values and culture. Understanding their commitment to diversity and inclusion can help you align your responses with their organisational ethos, making you a more attractive candidate.
We think you need these skills to ace Hospital Porter/Floor Maintenance
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Hospital Porter/Floor Maintenance position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in manual handling, customer service, or similar roles. Use specific examples to demonstrate your ability to work independently and as part of a team.
Showcase Soft Skills: The role requires empathy, cooperation, and good communication skills. Make sure to include instances where you've demonstrated these qualities in your past work or volunteer experiences.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a healthcare environment.
How to prepare for a job interview at Serco
✨Show Empathy and Communication Skills
As a Hospital Porter, you'll be interacting with patients and visitors regularly. Demonstrating empathy and good communication skills during the interview will show that you understand the importance of these qualities in your role.
✨Highlight Your Physical Fitness
This role requires physical stamina and the ability to handle manual tasks. Be prepared to discuss your fitness level and any relevant experience that showcases your ability to perform physically demanding duties.
✨Demonstrate Teamwork and Initiative
The job involves working closely with others while also being able to take initiative when needed. Share examples from past experiences where you've successfully worked as part of a team or taken the lead on a task.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety regulations is crucial for this position. Brush up on relevant protocols and be ready to discuss how you would ensure compliance in your daily tasks.