At a Glance
- Tasks: Lead global finance processes, driving improvement and efficiency across regions.
- Company: Join Serco, a leader in global finance transformation.
- Benefits: Competitive salary, company car, private healthcare, and bonus scheme.
- Other info: Collaborative environment with opportunities for career growth and development.
- Why this job: Shape the future of finance operations and make a real impact.
- Qualifications: Qualified finance professional with strong process expertise and analytical skills.
The predicted salary is between 80000 - 80000 £ per year.
Salary – Circa £80,000 + Car/ Car Allowance + Private Medical Insurance + Pension
Location – Hybrid – 3 Days a week at Hook
Join a Global Finance Transformation Journey
We’re looking for an experienced and forward-thinking O2C Global Process Lead (GPL) to join our Group Finance function and help shape the future of Finance operations across Serco’s global business.
Working within the Finance GFS Hub and reporting into the O2C Global Process Owner (GPO), you’ll play a key role in driving standardisation, governance, continuous improvement, and operational excellence across end‑to‑end Finance processes.
About the Role
As an O2C Global Process Lead, you’ll act as the bridge between global O2C process strategy and operational execution. You’ll support the design, governance, and optimisation of O2C processes across UK/E, the Middle East, and ASPAC, ensuring consistency, compliance, and efficiency across all delivery centres and regions.
You’ll work closely with regional Finance teams, GFS operations, systems teams, BPO providers, and senior stakeholders to embed best practice, improve controls, enhance reporting visibility, and drive automation and process‑led change. This is a highly collaborative role with significant exposure across Finance, Technology, Operations, Risk & Assurance, and Internal Audit.
Key Responsibilities
- Support and maintain global end‑to‑end O2C processes, ensuring alignment with GPO standards, controls, and governance requirements
- Maintain accurate and consistent process documentation including SOPs, process maps, KPIs, controls and training materials
- Monitor process performance through reporting, dashboards and data analysis, identifying trends, risks and improvement opportunities
- Drive process improvement, standardisation, automation and operational efficiency initiatives across global Finance operations
- Collaborate with regional Finance teams, GFS operations, systems teams and BPO providers to ensure consistent process execution
- Support process‑led change initiatives including testing, training, communication and embedded adoption
- Partner with Finance Systems and DDaT teams to ensure system enhancements support operational and control requirements
- Support governance, audit and assurance activities, helping maintain strong financial controls and compliance across all regions
- Provide insight and reporting to support decision‑making, operational visibility and continuous improvement initiatives
What We’re Looking For
We’re interested in speaking with qualified finance professionals who combine strong process expertise with commercial awareness and a continuous improvement mindset.
You’ll ideally bring:
- ACA, ACCA or CIMA qualification (or equivalent experience)
- Strong knowledge of end‑to‑end O2C processes within a Shared Service, GFS or multinational environment
- Experience with ERP systems such as SAP and exposure to finance technologies including automation and analytics tools
- Proven experience supporting or leading process improvement initiatives across multiple regions
- Strong analytical and problem‑solving capability with the ability to turn data into actionable insight
- Excellent stakeholder management and communication skills across Finance, Operations and Technology teams
Desirable Experience
- Experience working with BPO providers such as Capgemini
- Exposure to internal controls, audit and assurance environments
- Knowledge of Lean, Six Sigma or continuous improvement methodologies
- Experience with digital finance tools including RPA, workflow or analytics solutions
What we offer
- Company car / £4,200 cash alternative
- Private healthcare
- Bonus scheme of up to 20%
- Pension – 6%
- Sercodiscounts which include cinema, Merlin entertainment and online shopping
Order to Cash Global Process Lead in Hook employer: Serco
Serco is an exceptional employer that champions a collaborative and innovative work culture, offering a competitive salary package alongside benefits such as a company car, private medical insurance, and a generous pension scheme. With a strong focus on employee growth and development, Serco provides opportunities to engage in meaningful finance transformation projects across diverse global regions, ensuring that every team member can contribute to and thrive in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Order to Cash Global Process Lead in Hook
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance world, especially those who work in O2C or similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its O2C processes. Show us you understand their operations and how you can contribute to their global finance transformation journey.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven process improvements or tackled challenges in previous roles. We love hearing about real-life experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Order to Cash Global Process Lead in Hook
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the O2C Global Process Lead role. Highlight your experience with end-to-end O2C processes and any relevant qualifications like ACA, ACCA, or CIMA. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your process improvement mindset and stakeholder management skills. Let us know why you’re excited about joining our team!
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, make sure to highlight your analytical capabilities. Share examples of how you've turned data into actionable insights in previous roles. We love seeing how you can drive operational efficiency through your analytical prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Serco
✨Know Your O2C Inside Out
Make sure you have a solid understanding of the Order to Cash processes. Brush up on your knowledge of end-to-end O2C operations, especially in a Shared Service or GFS environment. Being able to discuss specific examples of how you've improved these processes will show you're the right fit for the role.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical and problem-solving capabilities. Bring examples of how you've turned data into actionable insights in previous roles. This could involve discussing dashboards you've created or trends you've identified that led to process improvements.
✨Communicate Like a Pro
Since this role involves significant stakeholder management, practice articulating your thoughts clearly and confidently. Think about how you can convey complex information simply, especially when discussing collaboration with Finance, Operations, and Technology teams.
✨Be Ready for Change Management Questions
Expect questions around process-led change initiatives. Prepare to talk about your experience with testing, training, and communication strategies that helped embed new processes. Highlight any experience with methodologies like Lean or Six Sigma to show your continuous improvement mindset.
