Cafe General Assistant in Hook

Location: Serco House Hook Hampshire, RG27 9UY

Salary: £13.00 per hour plus excellent benefits

Schedule: Part time 25 hours per week – 9.30am - 2.30pm Monday – Friday.

As a Café General Assistant in our Serco Business team, you’ll play a key role in delivering a welcoming and high-quality café experience. You’ll support day-to-day operations, ensuring excellent customer service while helping create a space that colleagues and visitors enjoy. In this role, you’ll contribute to a positive and engaging environment where your work directly impacts customer satisfaction and the smooth running of the café. From preparing food to maintaining high standards of cleanliness, your efforts will help create a space that people trust and return to — supporting a better everyday experience for the wider community.

Responsibilities:

• Support the day-to-day running of the café, ensuring smooth and efficient operations
• Prepare and serve food and beverages, including operating the barista coffee machine
• Serve customers at the counter, process payments, and provide excellent customer service
• Maintain high standards of cleanliness, hygiene, and presentation across all areas
• Assist with stock control, including deliveries and monthly stock checks
• Follow all health and safety regulations and food safety standards
• Identify strategies to attract and retain customers
• Monitor sales and trends and feedback to Café Supervisor to increase café sales; commercial sales experience would be a benefit.

Qualifications:

• Experience in a hospitality or café environment
• Strong customer service skills with a friendly and approachable manner
• Good understanding of health and safety and food hygiene practices
• Ability to work well under pressure and manage multiple tasks
• A positive, team-focused attitude with strong organisational skills

Benefits:

• Holidays: 25 days plus 8 bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime Healthline, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

We are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. We support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).