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- Tasks: Coordinate maintenance scheduling and helpdesk operations, ensuring efficient task completion.
- Company: VIVO provides facilities management for the UK military, focusing on customer satisfaction and innovation.
- Benefits: Enjoy 25 days annual leave, life assurance, a matched pension, and excellent career progression.
- Why this job: Join a collaborative team where your work impacts operations and offers exposure to senior leadership.
- Qualifications: Previous helpdesk experience is essential; strong communication and organisational skills are a must.
- Other info: Flexible working options available; we encourage applications from diverse candidates.
The predicted salary is between 30000 - 42000 £ per year.
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do: We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Contract: Full Time, Permanent
Location: RAF Fairford, GL7 4DL
Working Hours: 40 hours per week, Monday to Friday (08:00-16:30)
About the Role: In this dynamic and rewarding role, you’ll be the vital link between our field teams and stakeholders—keeping the wheels turning and the communication flowing. You will be responsible for managing and coordinating maintenance scheduling and helpdesk operations, ensuring tasks are completed efficiently and in line with service level agreements. You'll be the first point of contact for inbound calls and emails, acting with professionalism and delivering a customer-first experience. Daily performance reviews will be a key part of your role, where you’ll identify any risks to performance and help implement improvements. You’ll maintain high-quality data records, support performance reporting for weekly and monthly meetings, and help present insights to senior leadership. Your role will also involve supporting with onboarding new staff, handling general administration, managing complaints or compliments, and ensuring all activity is in line with our high standards.
What We’re Looking For: We’re seeking a highly organised individual who thrives in a structured environment and enjoys taking ownership of their work. It is essential you have previous experience in a helpdesk environment, preferably in facilities management. You should be confident communicating across all levels of the business, whether that’s over the phone, via email, or in meetings. A keen eye for detail is essential, especially when dealing with data, reports, and scheduling. You’ll need to be a proactive problem-solver, ready to raise concerns or highlight opportunities as they arise. The ability to manage multiple priorities in a fast-paced environment is key to your success in this role. You’ll be joining a collaborative, high-performance team where your work has real impact. This is an excellent opportunity to gain exposure to senior leadership, contribute to operational performance, and grow your career within an organisation that values professionalism, ownership, and teamwork. We offer ongoing training and support to help you thrive in your role and beyond.
What we offer:
- 25 days annual leave plus bank holidays
- Life assurance policy
- 6% employer matched pension contribution
- Excellent career progression opportunities
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Helpdesk Coordinator | RAF Fairford employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator | RAF Fairford
✨Tip Number 1
Familiarise yourself with VIVO's core values: open, caring, agile, and collaborative. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Highlight your experience in a helpdesk environment by preparing specific examples of how you've successfully managed maintenance scheduling and customer communications. This will show that you understand the role's demands.
✨Tip Number 3
Practice your communication skills, as you'll need to interact with various stakeholders. Consider role-playing scenarios where you handle inbound calls or emails to ensure you convey professionalism and a customer-first attitude.
✨Tip Number 4
Research common challenges faced in facilities management helpdesk roles and think about how you would address them. Being prepared with solutions will demonstrate your proactive problem-solving abilities during discussions.
We think you need these skills to ace Helpdesk Coordinator | RAF Fairford
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Helpdesk Coordinator position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Emphasise any previous experience in a helpdesk or facilities management environment. Provide specific examples of how you have successfully managed tasks, communicated with stakeholders, and maintained high-quality data records.
Showcase Your Skills: Demonstrate your organisational skills and attention to detail in your CV and cover letter. Mention your ability to manage multiple priorities and your proactive problem-solving approach, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the company. Use it to explain why you are a great fit for the team and how you embody the core values of being open, caring, agile, and collaborative.
How to prepare for a job interview at Serco
✨Understand the Core Values
Familiarise yourself with VIVO's core values: open, caring, agile, and collaborative. Be prepared to discuss how you embody these values in your work and provide examples of how you've demonstrated them in previous roles.
✨Showcase Your Helpdesk Experience
Highlight your previous experience in a helpdesk environment, especially within facilities management. Be ready to discuss specific situations where you successfully managed tasks, resolved issues, or improved processes.
✨Demonstrate Communication Skills
Since the role involves communicating across all levels of the business, practice articulating your thoughts clearly. Prepare to give examples of how you've effectively communicated with team members, stakeholders, or customers in past roles.
✨Prepare for Problem-Solving Scenarios
Think of examples where you've proactively identified problems and implemented solutions. Be ready to discuss how you manage multiple priorities in a fast-paced environment, as this will be crucial for the Helpdesk Coordinator role.
