At a Glance
- Tasks: Lead the delivery of impactful learning programmes that strengthen resilience across communities.
- Company: Join UK Resilience Academy, a leader in professional education and training.
- Benefits: Competitive salary, company car, bonus scheme, private medical insurance, and generous holiday.
- Other info: Hybrid working with opportunities for personal and professional growth.
- Why this job: Shape the future of learning while making a real difference in society.
- Qualifications: Experience in operational delivery and adult learning in real-world settings.
The predicted salary is between 50000 - 65000 € per year.
Location: UKRA Hawkhills Site, Yorkshire, YO61 3EG
Salary: Competitive salary plus excellent benefits including company car, bonus scheme, and private medical insurance
Schedule: 37.5 hours per week, hybrid working pattern with UK travel to represent Serco at external events
As the new Head of Delivery at the UK Resilience Academy (UKRA), you’ll lead the end‑to‑end delivery of a nationally important learning offer that strengthens resilience across organisations, communities and society. This senior role has meaningful scale and influence, shaping how learning is experienced, delivered and applied in the real world. You will report to the CEO of UKRA and will be accountable for ensuring every programme is delivered to a consistently high standard – whether onsite, off‑site or blended. From first engagement to post‑course impact you’ll champion quality, care and professionalism, while creating the headroom your teams and faculty need to grow and perform at their best.
What You’ll Do As Head Of Delivery
- Act as a senior ambassador for UKRA, representing the Academy at national forums, events and strategic discussions.
- Report directly to the CEO and line‑manage the UKRA training operations coordinators, Resilience Capability Leads and Assistant Resilience Capability Leads, while overseeing the 70+ UKRA associates.
- Provide senior leadership across UKRA, contributing to organisational strategy and culture.
- Lead and develop a high‑performing team focused on engagement, partnerships and growth.
- Maintain strong stakeholder engagement and collaboration skills.
- Communicate with customers confidently, using excellent verbal and written skills.
- Demonstrate a track record of defining and delivering plans to targets and milestones with sound financial management.
Does this sound like you?
- Significant experience leading operational delivery in a learning, training or professional education environment.
- A strong understanding of adult learning delivery and facilitation in applied, real‑world settings.
- Proven experience managing associate or faculty networks, including quality assurance and performance management.
- A record of improving learner or customer experience through insight, structure and redesign.
- Excellent leadership, communication and stakeholder engagement skills, with the confidence to operate at senior level.
Desirable Experience
- Experience or familiarity in resilience, risk, security, infrastructure, emergency management or national capability‑building environments.
Vetting and Checks
This role requires Baseline Personnel Security Standard (BPSS) clearance, including verification of identity, employment history, nationality and criminal record. In addition, a formal Security Clearance (such as CTC or SC) is required, covering detailed background checks and financial history. UK residency may apply for certain levels of clearance. An Occupational Health Questionnaire will also be completed.
What We Offer
- 25 days holiday plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension scheme with up to 6% contributory contribution
- Performance‑based bonus scheme
- Company car
- Private medical insurance
- Training and development: Over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring opportunities and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers including food, clothing, entertainment and travel
- Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme and other charitable support
- Employee networks supporting inclusion and belonging for LGBTQIA+, women, parents, carers, people with disabilities, veterans and individuals from all cultural backgrounds.
We are committed to building a diverse and inclusive organisation that supports the needs of all. We make reasonable adjustments during interview and employment for candidates and actively encourage applications from a diverse candidate pool. We are a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, and disabled applicants who meet the minimum criteria will be given the opportunity to demonstrate their abilities at interview.
Head of Delivery employer: Serco
At the UK Resilience Academy, we pride ourselves on being an exceptional employer that champions professional growth and a supportive work culture. Located at the picturesque Hawkhills Site in Yorkshire, our team enjoys a competitive salary, comprehensive benefits including a company car and private medical insurance, and a strong commitment to employee development through extensive training opportunities. We foster an inclusive environment where every voice is valued, ensuring that our employees can thrive while making a meaningful impact on resilience across communities and organisations.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Delivery
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to resilience and learning. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Head of Delivery, you’ll need to convey ideas clearly and confidently. Try mock interviews with friends or use online platforms to refine your verbal and written skills. The more comfortable you are, the better you’ll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make great things happen together!
We think you need these skills to ace Head of Delivery
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Delivery role. Highlight your experience in operational delivery and adult learning, as well as any relevant achievements that align with our mission at UKRA.
Showcase Your Leadership Skills:We want to see how you've led teams and managed projects in the past. Use specific examples to demonstrate your leadership style and how you’ve fostered high-performing teams in your previous roles.
Communicate Clearly:Since this role requires excellent verbal and written communication skills, ensure your application is clear and concise. Avoid jargon and make it easy for us to understand your qualifications and passion for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Serco
✨Know Your Stuff
Before the interview, dive deep into UKRA's mission and values. Understand their approach to resilience and how they deliver learning experiences. This will help you articulate how your experience aligns with their goals.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully managed teams in the past. Be ready to discuss how you foster engagement and growth within your teams, as this role is all about leading high-performing groups.
✨Engage with Stakeholders
Think of specific instances where you've effectively engaged with stakeholders. Be prepared to discuss how you maintain strong relationships and ensure collaboration, as this is crucial for the Head of Delivery role.
✨Communicate Confidently
Practice your verbal and written communication skills. You’ll need to convey complex ideas clearly and confidently, especially when representing UKRA at national forums. Consider rehearsing answers to common questions to boost your confidence.
