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- Tasks: Lead data analytics and reporting solutions to drive business insights and performance.
- Company: Serco delivers essential public services across various sectors, impacting global challenges.
- Benefits: Enjoy flexible working, 25 days leave, a company car, and discounts on leisure activities.
- Why this job: Join a supportive team where your work drives meaningful change and personal growth.
- Qualifications: 6+ years in BI and analytics; strong skills in Microsoft BI tools and stakeholder engagement.
- Other info: Hybrid work structure with a focus on diversity and inclusion.
The predicted salary is between 52000 - 78000 £ per year.
Location: Bristol, Bristol, GB, BS34 8QW
Contract Type: Full Time
Job Advertisement: Head of Data Management and Insight Abbey Wood, Bristol (Hybrid) Up to £65,000 + Aligned company benefits. Must be able to achieve and maintain formal UK Security Clearance (SC).
About us: At Serco, we unite the right people, technology, and partners to solve some of the world's most pressing and complex challenges. From defence and space to healthcare, justice, transport and beyond, our UK operations deliver critical services across government sectors—driven by expertise in service design, programme management, engineering, and more.
About the role: As Head of Data Management & Insight, you will lead the AFRS Insight Hub, driving the design and implementation of data analytics and reporting solutions that deliver meaningful insight and value to the organisation. Working closely with senior leaders and stakeholders, you'll translate business needs into data-driven strategies that support recruitment and performance optimisation. You’ll provide strategic leadership across MI, BI, and analytics, ensuring data is managed as a valuable asset while supporting robust governance frameworks. With a focus on innovation, you’ll establish functional roadmaps, develop self-service reporting capabilities, and create high-quality data solutions that inform operational, contractual, and strategic decision-making across AFRS and its partners.
Key Accountabilities:
- Build strong relationships with stakeholders to shape data requirements and deliver insight that supports business direction and decision-making.
- Lead the development of intuitive dashboards, reports, and analytical models to provide actionable insight, using iterative engagement with business teams.
- Evaluate and recommend the most effective and cost-efficient approach to reporting and analytics delivery, including internal resources or third-party support.
- Promote self-service reporting by coaching stakeholders and enhancing organisational data literacy and capability.
- Collaborate with IT, digital, and business teams to ensure reporting solutions are aligned with technical strategy and business needs.
- Continuously improve data reporting tools and performance through optimisation, innovation, and usage analysis.
- Oversee the creation and maintenance of clear, business-friendly documentation, including data models, glossaries, and report catalogues.
Skills & Experience:
- Proven experience (6+ years) in designing and delivering BI and analytics solutions that drive measurable business value across both corporate and operational functions.
- Strong technical expertise in Microsoft BI tools (Power BI, SQL SSRS, Excel, Flow); experience with other platforms such as Qlik, Domo, or Tableau is advantageous.
- Skilled in translating complex business requirements into effective technical solutions, with a track record of trusted stakeholder engagement and collaborative delivery.
- Strong knowledge of data management disciplines, including data quality, master data, and – ideally – advanced analytics or data science applications.
- Excellent interpersonal and communication skills, with experience building productive relationships across internal teams, senior stakeholders, and external partners.
- Experience working with 3rd-party vendors and offshore delivery teams, particularly in design, development, and support roles.
- Able to balance adherence to industry standards with pragmatic decision-making, proposing alternative approaches when they better meet business needs.
What we offer:
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Company Car.
- Up to 6% contributory pension scheme.
- Flexible working options.
- Free onsite parking.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
Apply: Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas.
Head of Data Management & Insight-UK & Europe CIO employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Data Management & Insight-UK & Europe CIO
✨Tip Number 1
Familiarise yourself with the specific data management tools mentioned in the job description, such as Microsoft BI tools like Power BI and SQL. Having hands-on experience or relevant projects to discuss can set you apart during interviews.
✨Tip Number 2
Build a strong understanding of the key accountabilities listed in the role. Prepare examples from your past experiences that demonstrate your ability to lead data analytics projects and engage with stakeholders effectively.
✨Tip Number 3
Network with professionals in the data management field, especially those who have experience in government or public sector roles. This can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Research Serco's recent projects and initiatives related to data management and analytics. Being able to discuss these in your interview will show your genuine interest in the company and how you can contribute to their goals.
We think you need these skills to ace Head of Data Management & Insight-UK & Europe CIO
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data management and analytics. Focus on your achievements in previous roles, especially those that demonstrate your ability to drive business value through data.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your skills align with the company's needs. Mention specific projects or experiences that showcase your expertise in BI tools and stakeholder engagement.
Highlight Relevant Skills: Clearly list your technical skills, particularly in Microsoft BI tools like Power BI and SQL. If you have experience with other platforms such as Qlik or Tableau, be sure to include that as well.
Showcase Leadership Experience: Since this is a leadership role, emphasise any previous experience you have in leading teams or projects. Discuss how you have successfully managed relationships with stakeholders and driven strategic initiatives.
How to prepare for a job interview at Serco
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and expectations for the Head of Data Management & Insight position. Familiarise yourself with Serco's operations and how data management plays a crucial role in their services.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft BI tools and any other relevant platforms like Qlik or Tableau. Highlight specific projects where you've successfully implemented data analytics solutions that drove business value.
✨Demonstrate Stakeholder Engagement
Since building relationships with stakeholders is key, come equipped with examples of how you've effectively collaborated with senior leaders and teams in previous roles. Discuss how you translated complex business needs into actionable data strategies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to balance technical standards with practical business needs, and be ready to explain your thought process and outcomes.
