Job Title
Prisoner Custody Officer (PCO)
Location
Guildford Magistrates Court, GU1 4PS
Overview
As a PCO you will work as part of a team to deliver safe and secure escorting and custody services, ensuring detainee welfare at all times during court proceedings. You will be responsible for detainees throughout court proceedings until their return to custody or release.
Working Hours & Salary
- Salary: £24,596 (35 hours per week), rising to £25,555 from 1st September 2026
- Further progression: Year 2: £26,191; Year 3: £26,684; Year 4: £27,180
- Shift pattern: 24/6 across early and late shifts, with shifts set on a rota 12 weeks in advance.
- Flexibility required; may need to work beyond contracted hours to meet operational demands.
- Part‑time working may be considered on full working days; reduced daily hours are not available.
Responsibilities
- Escorting detainees within the court, including to courtrooms, cells, and facilities.
- Supervising detainees during hearings to maintain safety and security.
- Managing sensitive situations and maintaining strict confidentiality.
- Supporting detainee welfare, including access to food, drink, and wellbeing checks.
- Monitoring behaviour and responding to incidents or risks.
- Conducting searches to maintain a secure environment.
- Completing accurate records and documentation.
- Working closely with court staff and partners to ensure smooth operations.
Qualifications
- Full UK driving licence (B/B1) (desirable).
- Reasonable fitness for the physical demands of the role.
- Strong communication skills (written and verbal).
- Ability to stay calm and make decisions under pressure.
- Confidence managing behaviour and de‑escalating conflict.
- Teamwork and the ability to follow processes accurately.
- Professionalism, integrity, and respect for confidentiality.
Benefits
- Holidays: 20 days (rising to 25 after 7 years service) plus bank holidays (pro rata).
- Pension: Up to 6% contributory pension scheme (matched by Serco).
- Training and development: Structured induction (5½ weeks), ongoing learning, access to internal courses and qualifications, mentoring, and a strong focus on internal progression.
- Health and wellbeing: Employee Assistance Programme (EAP), support from mental health charity MIND, Simply Health cash and dental plans, wellbeing resources, discount on membership at Serco‑run gyms.
- Discounts across major retailers and experiences, including attractions, cinema, leisure, retail, hospitality, mobile plans, and more.
Eligibility Checks
All roles are subject to Ministry of Justice Enhanced Level 2 checks, Enhanced Disclosure and Barring Service (DBS) clearance, satisfactory employment references and occupational health checks. This role is exempt from the Rehabilitation of Offenders Act 1974 and is subject to random alcohol and drug testing.
Eligibility
This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office regulations. Applicants must have the right to work in the UK.
