Governance and Performance Administrator-HMP Thameside

Location: HMP Thameside, Greater London SE28 0FJ

Salary: £31,966.00 per annum plus Serco benefits

Schedule: 40 hours per week Monday – Friday 8am – 4.30pm

As a Governance and Performance Administrator in our Thameside team, you’ll support the effective delivery of governance, performance, and compliance activities at HMP Thameside. The role supports the Governance and Performance Manager by maintaining administrative systems, ensuring compliance with contractual and regulatory requirements, and contributing to high performance standards across internal and external stakeholders.

What you’ll do as a Governance and Performance Administrator:

• Provide administrative support to the Governance and Performance function, ensuring accurate and timely record-keeping.
• Collate, maintain, and report on performance data, audits, incidents, complaints, correspondence, and compliance activities.
• Produce reports and respond to information requests within agreed timescales.
• Support external inspections and audits, including HM Inspectorate of Prisons (HMIP).
• Liaise effectively with internal teams and external stakeholders, including NOMS, IMB, and MQPL.
• Ensure compliance with Serco policies, Ministry of Justice requirements, and relevant legislation.
• Promote equality, diversity, and professionalism in all areas of work.

Does this sound like you?

• Strong organisational and time-management skills with the ability to prioritise effectively.
• Excellent communication and interpersonal skills.
• High attention to detail and problem-solving ability.
• Professional, approachable, and resilient, with a strong team ethic.
• Commitment to integrity, confidentiality, and the Serco Code of Conduct.
• Ability to work effectively in a diverse environment.

Vetting And Checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

What We Offer:

• Pension: Up to 6% contributory pension scheme.
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service.
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging.

About Serco:

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply:

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

For help with your application please contact j&icareersUK@serco.com.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j&icareersUK@serco.com to discuss.