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- Tasks: Manage daily food and beverage operations, ensuring top-notch service and guest satisfaction.
- Company: Bisham Abbey is a premier sports and events centre promoting active lifestyles in the community.
- Benefits: Enjoy free gym membership, discounts on meals, and extensive training opportunities.
- Other info: Flexible working hours and opportunities for career progression await you!
- Why this job: Join a passionate team dedicated to creating memorable experiences in a vibrant environment.
- Qualifications: Experience in food and beverage management and a Level 3 food hygiene certificate are essential.
The predicted salary is between 24500 - 28000 £ per year.
Location: Bisham Abbey
Contract Type: Permanent
Working Hours: 40 hours per week, between Monday to Sunday (flexible working days and evenings)
Salary: £28,500 to £32,000 per annum + excellent benefits + Overtime opportunities
Here at Bisham Abbey our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver these services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Food and Beverage Manager to help support us on our journey.
Bisham Abbey is one of Sport England's National Sports Centres and is home to a number of National Governing Bodies of Sport. Bisham Abbey provides excellent facilities to Britain's leading sports men and women. Bisham Abbey is also a Conferencing and Event Centre, boasting a large number of recently refurbished rooms and outdoor spaces for weddings, corporate events, and team-building days.
In this role you will be responsible for supporting all hospitality operations throughout the Bisham Abbey site. You will oversee all areas ensuring a high-quality service, effective cost management, and guest satisfaction. This is a fully operational role where you will be responsible for the day-to-day management of the event business.
Your responsibilities will include:
- Manage the day-to-day operations within budgeted guidelines to the highest standard – This includes Weddings, Events, Conferences, and the daily dining services.
- Preserve excellent levels of internal and external customer service
- Collaborate with the Hospitality & Events Manager & Head Chef to produce new menus to ensure a variety for our returning guests and partners
- Identify customers’ needs and respond proactively to all of their concerns
- Lead the Events team by attracting, recruiting, training and appraising talented employees
- Establish targets, KPI’s, schedules, policies and procedures
- Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
- Comply with all health and safety regulations
- Report on management regarding sales results and productivity
We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive a free gym membership to the facilities.
About you
To be considered for this role, it would be desirable for you to have an interest in weddings & events or be willing to learn through full training to operate within them. Previous experience within a Food and Beverage facility, specifically management is essential. You'll have your finger on the pulse with the latest trends in the marketplace working closely with the team to ensure we deliver the best food, drink and entertainment in the region.
You must have your food hygiene level 3 award in food safety and be willing to apply (through us) for a personal alcohol license. You'll have strong organisational skills and the ability to hit the ground running. You'll have a keen eye for detail, the desire to make magic happen and have a passion for providing a great service to our customers.
If you feel you meet the above criteria, then please apply today!
Why Serco
A place you can make an impact: Working within Leisure at Serco means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.
A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.
A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.
What we offer
- Health and wellbeing: Free gym membership, free or discounted meals, and discounted physiotherapy, plus Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Holidays: 20 days (21 days after 1 year) plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Save regularly with the choice to buy Serco shares at a discount at the end of your savings period
- Employee networks: Join a network where colleagues can come together, meet
Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.
Food and Beverage Manager | Bisham Abbey employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Manager | Bisham Abbey
✨Tip Number 1
Familiarise yourself with the latest trends in food and beverage management. This role requires you to be on top of current market trends, so reading industry publications or following relevant social media accounts can give you an edge.
✨Tip Number 2
Network with professionals in the hospitality and events sector. Attend local events or join online forums to connect with others in the field. This can lead to valuable insights and potential referrals for the position.
✨Tip Number 3
Gain hands-on experience in a similar environment. If possible, volunteer or take on temporary roles in food and beverage settings to enhance your practical skills and demonstrate your commitment to the industry.
✨Tip Number 4
Prepare to discuss your leadership style and how you motivate teams. The role involves leading the Events team, so having specific examples of how you've successfully managed and inspired staff will be crucial during interviews.
We think you need these skills to ace Food and Beverage Manager | Bisham Abbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food and beverage management. Focus on your achievements in previous roles, especially those related to customer service, event management, and team leadership.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention specific experiences that demonstrate your ability to manage operations and enhance guest satisfaction.
Highlight Relevant Qualifications: Include any relevant qualifications, such as your food hygiene level 3 award and any other certifications related to food and beverage management. This will show your commitment to maintaining high standards.
Showcase Your Leadership Skills: In your application, emphasise your leadership abilities. Provide examples of how you've successfully led teams, trained staff, and improved service quality in previous positions.
How to prepare for a job interview at Serco
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the food and beverage industry during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Your Management Skills
Be prepared to discuss your experience in managing teams and operations. Highlight any successful strategies you've implemented to improve service quality or efficiency, especially in a hospitality setting.
✨Know the Latest Trends
Familiarise yourself with current trends in food and beverage, particularly those relevant to events and weddings. This will show that you are proactive and can bring fresh ideas to the role.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask the interviewers about their expectations for the role or the team dynamics. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.