At a Glance
- Tasks: Support the FM team with admin tasks, customer service, and reception duties.
- Company: Serco is a leading provider of public services, committed to making a positive impact.
- Benefits: Enjoy competitive pay, flexible hours, and perks like discounts and wellness programmes.
- Other info: Part-time role with opportunities for training and development.
- Why this job: Join a friendly team, gain valuable experience, and contribute to meaningful projects.
- Qualifications: Previous customer service experience and good MS Office skills are essential.
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MOC Hawthorn, Wiltshire, SN13 9NP
Part Time, 25 hours per week, Monday-Thursday 12pm-5pm, Friday 11am-4pm
Competitive Salary Plus Serco Benefits
Serco has an exciting opportunity for an Office Administrator to join the FM team on a part time basis at our SDW Contract in Wiltshire.
MOC Hawthorn, Wiltshire, SN13 9NP
Part Time, 25 hours per week, Monday-Thursday 12pm-5pm, Friday 11am-4pm
Competitive Salary Plus Serco Benefits
Serco has an exciting opportunity for an Office Administrator to join the FM team on a part time basis at our SDW Contract in Wiltshire.
In this role, you will undertake a range of admin and clerical work in support of the SDW Facilities Management Team. You will provide Reception related duties as required at MOC Hawthorn and a range of service delivery activities within the office environment including mail room, room bookings, photocopying, Hire Car and Training Course bookings, filing and data retrieval, including efficient operation of Registry.
The role will be predominantly based at Hawthorn and on occasions assisting at Colerne and other SDW sites.
We’re seeking a friendly, customer-focused individual who thrives both independently and as part of a team, delivering exceptional results and outstanding service.
Main Accountabilities
Customers
- Present a professional and positive approach particularly when handling enquiries from customers in person, by telephone or email.
- Respond to emails in a timely manner ensuring customer queries are dealt with efficiently.
- Meet and greet visitors, liaise with hosts to ensure visitors are processed appropriately. Respond to incoming telephone calls, answer queries, re-route telephone enquiries to appropriate internal contact.
- Strives to continually improve service provided to the customer.
- Efficient operation of Meeting Room Booking system.
- Operate local Registry administration maintaining the register of protectively marked files including internal movements/booking couriers for dispatching high-level items, destructions, and auditing.
- End of month stats
- Assist with the booking of Training Courses for FM & Security
- Assist with the booking of Hire Cars for FM & Security
- Assist with Maintaining Drivers mandates, making sure everyone is compliant.
- Assist with the collation and send running sheets monthly for fleet cars held by FM & Security
- Book garages for fleet cars ensuring maintenance/MOT/services to cars are completed, as well as booking any mechanical issues that may be reported.
- Purchasing and reconciliation of the One Card.
- Input Help Desk requests on the CAFM.
- Manage mail in / out.
- Carry out admin tasks such as, but not limited to, photocopying, binding, shredding, and laminating.
- Purchasing and maintaining stationery and housekeeping/cleaning essentials for site, as well as printer cartridge stocks for FM & Security.
- Provide reception cover when required.
- Any other reasonable tasks as requested by the FM Manager
- Previous experience in a Customer Care/Reception/PA role.
- Work within a team.
- Good Communicator
- Good knowledge and understanding of MS Office tools.
- Computer Literate.
- Full and valid driving license.
- Be able to obtain SC Security Clearance
- Salary: Competitive salaries with annual reviews.
- Pension: Up to 6% contributory pension scheme.
- Holidays: 25 days\' annual leave plus bank holidays.
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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#J-18808-LjbffrFM Office Administrator in Corsham employer: Serco
Serco is an exceptional employer that prioritises employee wellbeing and development, offering a competitive salary alongside a comprehensive benefits package including a contributory pension scheme, generous annual leave, and access to over 1,100 internal training courses. The work culture at our MOC Hawthorn location fosters collaboration and inclusivity, with opportunities for personal growth and community engagement through dedicated employee networks and charity support initiatives. Join us in a role where your contributions are valued, and you can thrive in a supportive environment while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land FM Office Administrator in Corsham
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, particularly MS Office. Being proficient in these applications will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Highlight any previous experience in customer service or administrative roles during your interactions. This can be through networking or informal conversations, as it shows your capability to handle the responsibilities of the FM Office Administrator role.
✨Tip Number 3
Make sure to showcase your ability to work both independently and as part of a team. You can do this by sharing examples from past experiences where you successfully collaborated with others or took initiative on your own.
✨Tip Number 4
Research Serco's values and recent projects, especially those related to facilities management. This knowledge will allow you to engage in meaningful conversations and show your genuine interest in the company during interviews or networking opportunities.
We think you need these skills to ace FM Office Administrator in Corsham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer care, administration, and any specific skills mentioned in the job description, such as proficiency in MS Office tools.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and explains how your previous experiences align with the responsibilities of the FM Office Administrator position at Serco.
Highlight Customer Service Skills:Emphasise your ability to handle customer enquiries professionally and efficiently, as this is a key aspect of the role. Provide examples from past experiences where you excelled in customer service.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Serco
✨Showcase Your Customer Service Skills
As the role requires a friendly, customer-focused individual, be prepared to discuss your previous experiences in customer care or reception roles. Share specific examples of how you've handled inquiries and provided exceptional service.
✨Demonstrate Your Organisational Abilities
The FM Office Administrator position involves various administrative tasks. Highlight your organisational skills by discussing how you manage multiple responsibilities, such as booking training courses or maintaining records efficiently.
✨Familiarise Yourself with MS Office Tools
Since good knowledge of MS Office is essential for this role, brush up on your skills before the interview. Be ready to discuss how you've used these tools in past positions to improve efficiency and productivity.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the FM team and the specific duties of the Office Administrator. This demonstrates your enthusiasm and helps you understand if the role is the right fit for you.
