Field Operations Manager NW-AASC

Location: Field Based covering Northwest region. Permanent, Full Time. Salary: £43,500 per annum plus excellent benefits.

As a Field Operations Manager in our Justice and Immigration – AASC team, you’ll lead the delivery of safe, compliant accommodation and vital support services that directly touch lives. You’ll combine strong operational leadership with a people‑first approach to help create positive outcomes for communities and service users. This field‑based leadership role has clear purpose, guiding Housing Officers and Maintenance Operatives across your portfolio.

Key Responsibilities

• Lead, coach, and develop Housing Officers and Maintenance Operatives to deliver high‑quality, compliant services.
• Ensure properties are safe, habitable, fully equipped, and maintained in line with contract, regulatory, and legislative requirements.
• Oversee operational performance, using data and insight to identify risks, resolve issues, and drive continuous improvement.
• Manage property inspections, maintenance activity, defects, and subcontractor performance across your portfolio.
• Support service user dispersal, relocation, and ongoing support in line with contract requirements.
• Work collaboratively with internal teams, landlords, subcontractors, and external partners to deliver effective outcomes.

Qualifications

• Proven experience managing and developing teams in an operational or field‑based environment.
• Strong people leadership skills, with the confidence to manage performance, conduct audits, and handle HR processes.
• The ability to analyse information, produce accurate reports, and act on operational insight.
• Clear, confident communication skills and the ability to build trusted relationships with a wide range of stakeholders.
• A full UK driving licence and flexibility to travel within the region.

Vetting and Checks

This role requires BPSS clearance, involving identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.

Benefits

• 25 days plus bank holidays.
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service.
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.
• Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging, representing and empowering all colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Equal Opportunity and Diversity

At Serco we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working, and we operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and hold the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria will be given the opportunity to demonstrate their abilities at an interview. We support fair access to employment for those with unspent criminal convictions through our ‘Ban the Box’ pledge.

For inquiries, please contact 0345 010 4000.