Field Officer - Electronic Monitoring

Join to apply for the Field Officer – Electronic Monitoring role at Serco.

Location: Ilford and surrounding area.

Caring. Compassionate. Resilient. Sound like you? You could be a Field Officer for Serco, using these key strengths to make a positive difference for people during a difficult time in their lives.

Working as an Electronic Monitoring Field Officer for our Electronic Monitoring Service is more than just a job; it’s the chance to be part of something great, to join a team where your contributions are valued, and where you can positively impact the communities we serve every single day. In addition to a rewarding career, we also offer:

• Base Salary of £26,031 per annum
• Company Car (includes personal use)
• Location Allowance of £3,500 (Subject to Home location postcode)
• Pension (matched up to 6%), life insurance; 25 days annual leave plus Bank Holidays.
• Continuous training & development opportunities
• A range of benefits to support health and wellbeing such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more
• Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more
• A supportive team & culture where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.

We are operational all year round, and due to the nature of the work we do, you will work a range of shifts covering day times, weekends, and bank holidays. Your contractual working week is an average 37.5 hrs per week on a rolling rota including weekends. Evening shifts range from 5 pm to 1 am; flexibility is key as there may be occasions when you are required to start earlier or finish later, but we operate a rota basis (provided approx. 10 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy and love.

Key Responsibilities

On a day-to-day basis, you’ll travel to visit individuals in their homes to install tagging equipment. You’ll either work alone or alongside a Monitoring Support Officer. Each interaction is an opportunity to build confidence in both you and the justice system, reassuring them of safety. By helping reduce the pressure on the prison system, you enable ex-prisoners to reintegrate into their community. Every day and every individual are different, making this role varied and full of opportunities.

You’ll receive 3 weeks of training and will be accompanied by an experienced Officer/Mentor on the road until you’re comfortable in your new role. Due to genuine occupational requirements and contractual obligations, we particularly welcome applications from female candidates for this role, in line with the Equality Act 2010.

What You Need to Do the Job

Our current Electronic Monitoring Field Officers come to us with different work and life experiences; what matters is that you’re committed to making a difference to the lives of others. You must have a current valid UK driver’s license, be reasonably fit and have good written and verbal communication skills, essential to building relationships and rapport with any individual you meet.

Additional Information

All offers of employment are subject to Baseline Personnel Standard Security vetting, which includes right to work/identity checks, a basic criminal record check and verification of the last three years of employment or academic activity.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

At Serco we see people first for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident leaders and holders of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

Apply

Please click the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.