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- Tasks: Install monitoring equipment and support individuals in challenging times.
- Company: Join Serco, a leader in inclusive employment and support.
- Benefits: Competitive salary, company car, generous leave, and health programmes.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Valid UK driver’s licence and strong communication skills required.
- Other info: Flexible shifts, ongoing training, and a supportive team culture.
The predicted salary is between 27000 - 30000 ÂŁ per year.
Location: Exeter
About the Role
You will serve as an Electronic Monitoring Field Officer for Serco, using the strengths of caring, compassion and resilience to support people during challenging times. Your day-to-day duties will involve traveling to individuals’ homes to install monitoring equipment, working solo or with a Monitoring Support Officer, building rapport with clients and helping to reduce pressure on the prison system. You will receive three weeks of training, plus ongoing mentorship, and you will work a range of shifts (day, weekend, bank holiday) with an average 37.5-hour week and a flexible rota provided up to ten weeks in advance.
Key Responsibilities
- Travel to individuals’ homes to install tagging equipment.
- Build confidence and rapport with individuals and the justice system.
- Work solo or alongside a Monitoring Support Officer.
- Assist in the smooth operation of the electronic monitoring service.
- Adhere to rota and flexibility requirements, including early starts or late finishes as needed.
Requirements
- Current valid UK driver’s licence.
- Good written and verbal communication skills.
- Reasonably fit and able to carry equipment.
- Commitment to making a difference to people’s lives.
- Female candidates specifically welcomed to meet contractual obligations (Equality Act 2010).
- Pass baseline Personnel Standard Security vetting.
Benefits
- Base salary of ÂŁ27,202 per annum.
- Company car (personal use included).
- Pension (matched up to 6%), life insurance.
- 25 days annual leave plus bank holidays.
- Continuous training & development opportunities.
- Health and wellbeing programmes: Employee Assistance Programme, MIND, Simply Health and Dental Plans.
- Discounts and exclusive deals (Merlin Attractions, mobile phone, cinema, leisure, retail and hospitality).
- Supportive team culture with diversity and inclusion focus.
Serco is proud to be a Disability Confident Leader and holder of the Gold Inclusive Employer Standard. We welcome flexible working requests and provide reasonable adjustments at interview and during employment for all candidates. At Serco, we support fair access to employment for those with unspent criminal convictions through the “Ban the Box” pledge (some exemptions may apply).
Field Officer - Electronic Monitoring 1 employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Officer - Electronic Monitoring 1
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Serco and their values. This will help you connect your experiences with what they stand for, showing that you're not just another candidate but someone who genuinely cares about making a difference.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of an Electronic Monitoring Field Officer. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show your personality! When you’re in the interview, let your caring and compassionate side shine through. Share stories that highlight your resilience and ability to build rapport with clients. This is key for a role that involves supporting individuals during challenging times.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the position and can help keep you top of mind for the hiring team.
We think you need these skills to ace Field Officer - Electronic Monitoring 1
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Field Officer role. Highlight your relevant experience and skills that align with the job description, especially your communication skills and ability to build rapport.
Show Your Passion: We want to see your commitment to making a difference in people's lives. Share any experiences or motivations that demonstrate your caring and compassionate nature, as these qualities are key for this role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. This will help us understand your qualifications and enthusiasm without getting lost in complicated wording.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This ensures we receive all your details correctly and can process your application smoothly.
How to prepare for a job interview at Serco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Field Officer in Electronic Monitoring. Familiarise yourself with the key tasks like installing equipment and building rapport with clients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since good written and verbal communication skills are essential for this position, prepare examples from your past experiences where you've effectively communicated with clients or colleagues. Practice articulating your thoughts clearly to make a strong impression during the interview.
✨Demonstrate Your Compassion and Resilience
This role requires a caring approach, especially when supporting individuals during challenging times. Think of specific instances where you've shown compassion or resilience in difficult situations. Sharing these stories will highlight your suitability for the role and your commitment to making a difference.
✨Be Ready for Flexibility
With the job requiring flexibility in shifts, be prepared to discuss your availability and willingness to adapt. Mention any previous experiences where you've successfully managed varying schedules, as this will show that you're ready to meet the demands of the role.
