Facilities Manager

Location: AFRS National Recruiting Centre (Solihull)

Salary: Competitive salary with excellent benefits, plus a job need vehicle

Schedule: 15‑month fixed term contract, 37 hours per week

You will be based in our Solihull office under a hybrid working model, with regular and substantial travel throughout the UK as part of the role’s responsibilities.

As a Facilities Manager in our Armed Forces Recruiting Services (AFRS) team, you’ll help keep our buildings safe, compliant and running smoothly so colleagues can focus on delivering essential services across the UK. Your work ensures our sites are efficient, secure and supportive environments that enable a positive impact on the communities we serve. With oversight of facilities across the AFRS estate, you’ll be the trusted link between building custodians, key internal partners, suppliers and the Ministry of Defence (MoD). You’ll make sure our locations remain safe, compliant and operational, helping to create environments that empower our colleagues and support future‑focused service delivery.

What You’ll Do

• Act as the main point of contact for the MoD estate FM provider and building custodians
• Serve as Serco lead on site closures, relocations and FM‑related delivery issues across AFRS sites
• Co‑ordinate sundry deliveries and manage day‑to‑day building enquiries
• Maintain statutory compliance across customer‑owned sites and ensure H&S notice boards, signage and documentation remain current
• Support financial decision‑making through monthly reporting, budget management, invoice approvals and procurement activity
• Manage small capital projects, oversee the FM helpdesk and complete quarterly KPI reporting

Does this sound like you?

• Educated to A Level standard or equivalent
• Member of the Institute of Workplace and Facilities Management or RICS
• Previous FM management or supervisory experience
• Strong understanding of FM practice, applicable legislation and office‑related H&S
• Competent to use MS Project, Excel, Word and PowerPoint
• Effective written and verbal communication skills
• Understanding of HR practices and processes within a large organisation
• Financial awareness and numeracy skills
• Analytical and logical approach to problem solving in field of expertise
• Team leadership and motivational capability
• Ability to manage and work within large, distributed teams
• Able to remain calm and professional under pressure
• Ability to travel frequently across the UK, including occasional overnight stays

Vetting And Checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. Depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

What We Offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

We’re also a signatory of the UK Governments Women in Defence Charter. Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.