Head of Delivery in Easingwold

Location: UKRA Hawkhills Site, Yorkshire, YO61 3EG

Salary: Competitive salary plus excellent benefits including company car, bonus scheme, and private medical insurance

Schedule: 37.5 hours per week, hybrid working pattern with UK travel to represent Serco at external events

As the new Head of Delivery at the UK Resilience Academy (UKRA), you’ll lead the end‑to‑end delivery of a nationally important learning offer that strengthens resilience across organisations, communities and society. This senior role has meaningful scale and influence, shaping how learning is experienced, delivered and applied in the real world. You will report to the CEO of UKRA and will be accountable for ensuring every programme is delivered to a consistently high standard – whether onsite, off‑site or blended. From first engagement to post‑course impact you’ll champion quality, care and professionalism, while creating the headroom your teams and faculty need to grow and perform at their best.

What You’ll Do As Head Of Delivery

• Act as a senior ambassador for UKRA, representing the Academy at national forums, events and strategic discussions.
• Report directly to the CEO and line‑manage the UKRA training operations coordinators, Resilience Capability Leads and Assistant Resilience Capability Leads, while overseeing the 70+ UKRA associates.
• Provide senior leadership across UKRA, contributing to organisational strategy and culture.
• Lead and develop a high‑performing team focused on engagement, partnerships and growth.
• Maintain strong stakeholder engagement and collaboration skills.
• Communicate with customers confidently, using excellent verbal and written skills.
• Demonstrate a track record of defining and delivering plans to targets and milestones with sound financial management.

Does this sound like you?

• Significant experience leading operational delivery in a learning, training or professional education environment.
• A strong understanding of adult learning delivery and facilitation in applied, real‑world settings.
• Proven experience managing associate or faculty networks, including quality assurance and performance management.
• A record of improving learner or customer experience through insight, structure and redesign.
• Excellent leadership, communication and stakeholder engagement skills, with the confidence to operate at senior level.

Desirable

• Experience or familiarity in resilience, risk, security, infrastructure, emergency management or national capability‑building environments.

Vetting and Checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, including verification of identity, employment history, nationality and criminal record. In addition, a formal Security Clearance (such as CTC or SC) is required, covering detailed background checks and financial history. UK residency may apply for certain levels of clearance. An Occupational Health Questionnaire will also be completed.

What We Offer

• 25 days holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension scheme with up to 6% contributory contribution
• Performance‑based bonus scheme
• Company car
• Private medical insurance
• Training and development: Over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring opportunities and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers including food, clothing, entertainment and travel
• Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme and other charitable support
• Employee networks supporting inclusion and belonging for LGBTQIA+, women, parents, carers, people with disabilities, veterans and individuals from all cultural backgrounds.

We are committed to building a diverse and inclusive organisation that supports the needs of all. We make reasonable adjustments during interview and employment for candidates and actively encourage applications from a diverse candidate pool. We are a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, and disabled applicants who meet the minimum criteria will be given the opportunity to demonstrate their abilities at interview.