Field Officer - Electronic Monitoring in Durham

Location: Durham (DH9)

Caring. Compassionate. Resilient. Sound like you? You could be a Field Officer for Serco, using these key strengths to make a positive difference for people during a difficult time in their lives. Working as an Electronic Monitoring Field Officer for our Electronic Monitoring Service is more than just a job; it’s the chance to be a part of something great, to join a team where your contributions are valued, and where you can positively impact the communities we serve every single day.

In addition to a rewarding career, we also offer:

• Base Salary of £, per annum
• Company Car (includes personal use)
• Pension (matched up to 6%), life insurance
• Days annual leave (rising to after 7 years’ service) plus Bank Holidays
• Continuous training & development opportunities
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans
• Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts
• A supportive team & culture where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion

We are operational all year round, and due to the nature of the work we do, this means that you will work a range of shifts covering day times, weekends, and bank holidays. Your contractual working week is an average of 37.5 hours per week, rolling rota including weekends. Evening shifts range from 5pm to 1am; flexibility is key to the role as there may be occasions when you are required to start earlier or finish later. However, we operate a rota basis (provided approximately 4 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love.

Key Responsibilities

On a day-to-day basis, you’ll head off to visit individuals in their homes to install tagging equipment. You’ll either work alone or alongside a Monitoring Support Officer. With every individual you meet, you’ll have the opportunity to build their confidence in both you and the justice system, reassuring them of their safety, as well as that of the public. With every successful case, you’ll be directly helping reduce the pressure on the prison system and give ex-prisoners the chance to be part of their community again. Every day and every individual are different, which is what makes this role so varied and full of opportunities. You’ll receive 3 weeks of training and will be accompanied by an experienced Officer / Mentor on the road until you’re comfortable in your new role.

Due to genuine occupational requirements and contractual obligations, we particularly welcome applications from female candidates for this role, in line with the Equality Act 2010.

What you need to do the job?

Our current Electronic Monitoring Field Officers come to us with different work & life experiences; what you’ve done before doesn’t matter, what matters is that you’re committed to making a difference to the lives of others – the rest you will learn during your 2 weeks initial training course and through shadowing & mentorship from other experienced colleagues. You must have a current valid UK driver’s license, be reasonably fit and have good written and verbal communication skills, essential to building relationships and rapport with any of the individuals that you meet.

Additional Information:

All offers of employment are subject to Baseline Personnel Standard Security vetting (which includes right to work / identity checks, a basic criminal record check and verification of the last 3 years of employment or academic activity).