At a Glance
- Tasks: Transport and ensure the safety of detainees while providing custody services.
- Company: Join Serco, a leader in delivering essential public services worldwide.
- Benefits: Competitive salary, pension, health support, and discounts on various attractions.
- Why this job: Be part of a vital team in the justice system with job stability.
- Qualifications: Current driver's licence and skills in conflict de-escalation required.
- Other info: Flexible working hours with a supportive and inclusive team culture.
The predicted salary is between 23402 - 34145 £ per year.
Permanent roles offering job stability & security. Working as a Prisoner Escort Custody Driver (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role—it’s an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. Training salary is £23,402 (35hrs pw). Additional driving allowance earnings for Category B1/C1 License holders: A potential first-year income between £32,345 & £34,145 (depending upon license type and overtime based on a current average of 8 hrs overtime pw). Pension (matched up to 6%), life insurance, 20 days annual leave (rising to 25 after 7 years) plus Bank Holidays. Discounts on Merlin Attractions, mobile phones, cinema, leisure, retail, and hospitality. Health and wellbeing support: Employee Assistance Programme, MIND, Simply Health Care, and Dental Plans. A supportive team and culture passionate about diversity and inclusion. We are operational 24/6, and you’ll be expected to cover various early and late shifts, with a minimum of 40 hours per week. Flexibility is absolutely essential, as the nature of the role involves a wide range of different working arrangements and additional hours. We operate on a rota basis, which is provided 12 weeks in advance, allowing you to plan ahead. As a PCO at our base, you’ll work as part of a crew to provide safe and secure court transportation and custody services. You’ll collect adult male and female detainees between prisons, police stations and courts, always ensuring their well-being. Duties include accompanying defendants in courtrooms and cells, searching property and people, ensuring food and drink are available, and completing paperwork and data entry. Start the day early, attend briefings to receive assignments, including details on prisoners, pick-up and drop-off locations, and specific risks. Monitor prisoners\’ welfare during transport, conduct cell checks, and provide water if needed. Transport prisoners to courts and handle inter-prison transfers for reasons such as bed space management or educational needs. The rest you will learn during your 5 1/2-week training course and through our experienced colleagues. You’ll need to hold a current driver\’s licence, B1 or C1 Licence (valid CPC card desirable). Skilled in de-escalating conflicts and managing challenging behaviour effectively. Briefing call to assess eligibility – Competency based Virtual Interview – short role-play and written exercise. All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: ~ For general right-to-work guidance, please visit the UK Home Office website. #About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. For help with your application please contact j&icareersUK@serco.At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j&icareersUK@serco.
Locations
Driver Escorts employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Escorts
✨Tip Number 1
Get to know the role inside out! Research what being a Prisoner Escort Custody Driver really involves. Understanding the responsibilities and challenges will help you shine during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your conflict de-escalation skills. Since this role involves managing challenging behaviour, think of scenarios where you might need to step in. Role-playing these situations with a friend can boost your confidence for the interview!
✨Tip Number 3
Be flexible and ready to adapt! The job requires covering various shifts, so highlight your availability and willingness to work different hours. This shows you're committed and ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to explore other roles that might suit you better. Don’t miss out on the opportunity!
We think you need these skills to ace Driver Escorts
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Driver Escort. We want to see how you can contribute to our team and the vital work we do in the justice system.
Showcase Relevant Experience: If you've got experience in driving, security, or working with vulnerable individuals, make it shine! We love seeing how your background can bring value to our operations and enhance the safety and security we provide.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and why you're a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and you’ll find all the details you need to complete your application smoothly.
How to prepare for a job interview at Serco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Prisoner Escort Custody Driver. Familiarise yourself with the duties mentioned in the job description, such as monitoring prisoners' welfare and conducting cell checks. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Conflict Management Skills
Given the nature of the job, it's crucial to demonstrate your ability to de-escalate conflicts and manage challenging behaviour. Prepare examples from your past experiences where you've successfully handled difficult situations. This will highlight your suitability for the role and reassure the interviewers of your capability.
✨Be Ready for Role-Play Scenarios
Since the interview includes a short role-play exercise, practice responding to potential scenarios you might face on the job. Think about how you would handle a situation involving a distressed detainee or a conflict between individuals. This preparation will help you feel more at ease during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or what a typical day looks like. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.