At a Glance
- Tasks: Support offender management processes and ensure accurate records for community safety.
- Company: Join Serco, a leader in rehabilitation and community support.
- Benefits: Enjoy 6 weeks annual leave, gym access, and discounts at 1,000 retailers.
- Other info: Diverse and inclusive workplace with opportunities for growth and flexibility.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong admin skills, good communication, and GCSEs in English and Maths.
The predicted salary is between 26510 - 26510 £ per year.
Serco: HMP and YOI Doncaster, DN5 8UX Permanent, Full Time (Mon – Thurs 07:30 – 18:00pm) Alternating to (Tues- Fri 07:30 –18:00) £26,510 per annum + Excellent Benefits
Ready to impact a better future? As an Admin Support Officer in our Offender Management Unit team, you’ll play a vital role in supporting the smooth running of offender management processes, ensuring accurate records and effective communication that helps protect communities and support rehabilitation.
What you’ll do as an Admin Support Officer:
- Update prison systems including NOMIS, DPS, and local databases following prisoner admissions
- Liaise with internal teams and external agencies to gather and share essential information
- Allocate cases to Prison Offender Managers and support workload distribution
- Prepare documentation, manage department mail, and maintain accurate filing systems
- Schedule meetings, attend where required, and produce clear, accurate minutes
- Interpret court warrants, update sentence calculations, and ensure records reflect legal outcomes
You’ll be a great fit for this role if you have:
- Strong administrative skills with excellent attention to detail in a fast-paced environment
- Good communication skills, with the ability to work collaboratively across teams and agencies
- Confidence using IT systems including Outlook and Excel
- GCSEs (or equivalent) in English and Mathematics at Grade C or above
- A proactive mindset with a commitment to accuracy, confidentiality, and continuous improvement
Vetting and checks:
An Enhanced DBS check is required for this role, including spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
What We Offer:
- 6 weeks annual leave
- Up to 6% contributory pension scheme
- Free on site car parking
- Free use of on site gym
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
We are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holders of the Gold Inclusive Employer Standard.
Offender Management Support Officer in Doncaster employer: Serco
At Serco, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As an Offender Management Support Officer at HMP and YOI Doncaster, you will benefit from generous annual leave, a contributory pension scheme, and access to over 1,100 internal courses for continuous development. Our commitment to diversity and inclusion ensures that all employees feel valued and empowered, making this a meaningful place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Offender Management Support Officer in Doncaster
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Serco, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Serco and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Offender Management Support Officer in Doncaster
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Serco and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Serco
✨Get to Know Public Sector Values
Before your interview with Serco, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Serco.
