At a Glance
- Tasks: Lead domestic teams to ensure a clean and safe healthcare environment.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Enjoy competitive salary, generous holidays, and extensive training opportunities.
- Other info: Flexible working options and a supportive, inclusive workplace culture.
- Why this job: Make a real impact on communities while developing your leadership skills.
- Qualifications: Experience in supervising teams and strong communication skills required.
The predicted salary is between 29103 - 31409 £ per year.
Location: Forth Valley Royal Hospital, Larbert, FK5 4EB
Salary: Agenda for Change Band 3: £29,103 to £31,409
Schedule: Permanent, Full-time 36 hours per week working a Day or Night shift rota. Day shifts are 5 over 7 days Monday to Sunday with typical shift times 6am to 2pm. Night shifts are 5 over 7 days Monday to Sunday with typical shift times 9pm to 6am.
As a Domestic & Housekeeping Supervisor in our Health team, you'll lead domestic and housekeeping colleagues to deliver high-quality services that help create a clean, safe, and welcoming healthcare environment. Your leadership will directly support patients, visitors, NHS teams, and the wider community every day. Our work touches lives, and this role is at the heart of maintaining the standards that people rely on. You'll coordinate resources, support colleagues, drive service excellence, and help ensure hygiene, safety, and compliance standards are consistently achieved. Through your leadership, you'll make a positive impact on communities while helping us impact a better future.
What you’ll do as a Domestic & Housekeeping Supervisor:
- Lead and support domestic and housekeeping teams to deliver high standards of service across departmental areas.
- Allocate colleagues and resources effectively to meet operational requirements and service demands.
- Monitor performance, provide guidance, and ensure colleagues understand their roles and responsibilities.
- Support recruitment, induction, training, return-to-work interviews, and absence management activities.
- Ensure compliance with Health and Safety, Control of Substances Hazardous to Health (COSHH), hygiene, and operational policies.
- Manage stock control, monitor consumables, maintain records, and support investigations and payroll processes when required.
- Build positive relationships with colleagues, patients, and visitors, to deliver excellent customer service.
Does this sound like you?
- Experience supervising colleagues, monitoring standards, and leading teams in a service environment.
- Strong communication skills with the ability to engage effectively at all levels.
- A proactive approach with the confidence to use initiative and solve problems.
- Good attention to detail and a commitment to maintaining high standards of hygiene and safety.
- Flexible, reliable, customer-focused, and comfortable working in a busy healthcare environment.
What we offer:
- Pension: Up to 6% contributory pension scheme.
- Holidays: 27 days plus 8 public holidays (35 days total), rising to 29 days after 5 years and 33 days after 10 years of service.
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, simply health cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
This role requires membership of the PVG Scheme, which involves a detailed check of spent and unspent convictions and other relevant information to ensure safeguarding compliance. You will also complete an Occupational Health Questionnaire so we can provide any necessary support to help you carry out your responsibilities.
Let’s impact a better future, together. Apply today.
A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact recruitmentuk@serco.com. Let’s impact a better future, together. Apply today.
Domestic & Housekeeping Supervisor employer: Serco
Serco is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a Ward Host Assistant at University Hospital Southampton, you will enjoy flexible shift options and the chance to make a meaningful impact on patient care, all while being part of a team that values hospitality and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Domestic & Housekeeping Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Serco. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Serco
Don't be shy about reaching out to Serco directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Domestic & Housekeeping Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Serco and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Serco
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
