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- Tasks: Provide cleaning, catering, and support services to create a welcoming environment for patients.
- Company: Serco delivers essential public services globally, focusing on innovation and community care.
- Benefits: Enjoy competitive salary, 25 days holiday, training opportunities, and discounts at over 1,000 retailers.
- Why this job: Make a real difference in patients' lives while working in a supportive and inclusive team.
- Qualifications: Good education, customer service experience, and a caring attitude are essential; no specific qualifications required.
- Other info: Flexible working options available; we encourage applications from diverse backgrounds.
The predicted salary is between 19500 - 27000 £ per year.
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Domestic Assistant
Harplands Hospital, Hilton Road, Stoke on Trent, ST4 6RR
Part time – 25 hours per week.
5 over 7 days between 0800 – 2000 hours
Main Purpose
Salary – £24,465.00 pro rata, plus Serco benefits.
Responsible for providing a high-quality cleaning, catering and general support service to the ward-based team ensuring a pleasant, homely environment for the patients.
Domestic Assistant
Harplands Hospital, Hilton Road, Stoke on Trent, ST4 6RR
Part time – 25 hours per week.
5 over 7 days between 0800 – 2000 hours
Main Purpose
Salary – £24,465.00 pro rata, plus Serco benefits.
Responsible for providing a high-quality cleaning, catering and general support service to the ward-based team ensuring a pleasant, homely environment for the patients.
Main Accountabilities
- Clean and maintain the work area in line with work schedules and in an efficient manner, ensuring a safe environment for all.
- Follow ‘best practice’ procedures associated with cleaning and control of infection.
- Ensure all cleaning equipment is used correctly and then cleaned and stored away after use. Also, to check the equipment before use for any faults.
- Set tables, and correctly serve patients with three main meals per day, in addition to any drinks / snacks required.
- Take the temperature of meals before serving.
- Ensure good communication (listening, talking, reading) with patients, visitors, staff, and colleagues in the unit.
- Undertake other duties as required, following appropriate training.
- Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1974.Take reasonable care of your own safety and that of others who may be affected by your acts of omissions, including patients, staff, and visitors.
- Not, intentionally, recklessly, or otherwise commit any act that adversely affects measures taken to protect the Health, Safety, Welfare and Sustainability of yourself or other users of the Hospital.
- Fire safety; follow the Trusts’ fire safety procedures and direction from the ward-based team.
What You’ll Need To Do The Role
- Good standard of general education.
- Good reading and writing ability.
- Numeracy skills.
- Experience in a customer focus environment.
- Good Common Sense.
- Able to work with minimum supervision.
- Understanding of maintaining a clean environment.
- Able to communicate clearly with others.
- Be sensitive and understanding.
- Able to use own initiative.
- Receptive to change.
- Reliable.
- Confident.
- Compassionate.
- Flexible.
- Caring.
- Able to react to situations calmly.
- Able to work well as part of a skilled team.
Desirable But Not Essential
- NVQ Level 1 or 2 in cleaning building interiors.
- Basic Health and Safety certificate.
- Basic Food Hygiene certificate.
- Awareness of cleaning procedures and food hygiene.
- Worked in a hospital environment.
- Good life experience.
What We Offer
- Salary: Competitive salaries with annual reviews.
- Pension: Up to 6% contributory pension scheme.
- Holidays: 25 days\’ annual leave plus bank holidays.
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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Domestic Assistant - 25 hours employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Domestic Assistant - 25 hours
✨Tip Number 1
Familiarise yourself with the specific duties of a Domestic Assistant at Harplands Hospital. Understanding the importance of maintaining a clean and safe environment for patients will help you demonstrate your commitment during any discussions.
✨Tip Number 2
Highlight any previous experience in customer-focused roles, as this is essential for the position. Be ready to share examples of how you've provided excellent service or support in past jobs.
✨Tip Number 3
Prepare to discuss your ability to work as part of a team. Think of instances where you've collaborated effectively with others, especially in high-pressure environments like healthcare.
✨Tip Number 4
Show your understanding of health and safety protocols. Being able to talk about your awareness of cleaning procedures and infection control will set you apart from other candidates.
We think you need these skills to ace Domestic Assistant - 25 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Domestic Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: If you have experience in cleaning, catering, or working in a healthcare environment, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your ability to maintain a clean and safe environment.
Showcase Soft Skills: The role requires good communication, compassion, and the ability to work as part of a team. Include examples in your application that showcase these soft skills, such as instances where you've worked effectively with others or provided excellent customer service.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for the role.
How to prepare for a job interview at Serco
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Domestic Assistant. Familiarise yourself with the tasks mentioned in the job description, such as cleaning, catering, and supporting the ward-based team.
✨Showcase Your Communication Skills
As a Domestic Assistant, you'll need to communicate effectively with patients, visitors, and staff. Be prepared to discuss examples of how you've successfully communicated in previous roles, highlighting your listening and speaking skills.
✨Demonstrate Your Attention to Detail
Highlight your ability to maintain a clean and safe environment. You might be asked about your experience with cleaning procedures or how you ensure compliance with health and safety regulations, so have specific examples ready.
✨Exhibit Compassion and Flexibility
The role requires a caring attitude and the ability to react calmly in various situations. Be ready to share instances where you've shown compassion or flexibility in your work, especially in a customer-focused environment.
