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- Tasks: Lead essential services that impact communities, focusing on waste and environmental management.
- Company: Join Serco, a leader in transport and community services with a commitment to excellence.
- Benefits: Enjoy competitive salary, company car, private medical cover, and generous holiday allowance.
- Why this job: Make a real difference while driving innovation and improving community services.
- Qualifications: Experience in contract management within the waste sector and strong leadership skills required.
- Other info: Dynamic role with opportunities for professional growth and community engagement.
The predicted salary is between 42000 - 84000 £ per year.
Are you ready to lead services that make a real difference to communities? Join Serco as a Senior Contract Manager and shape the future of waste and environmental management across Norfolk. Serco delivers essential environmental services to local authorities and businesses, including waste and recycling collection, street cleansing, and grounds maintenance. We are looking for an experienced Senior Contract Manager to join our leadership team and oversee operations across Norfolk.
Main Accountabilities:
- Operational Leadership: Overseeing frontline Waste and Cleansing Services, ensuring integration for maximum performance, compliance with UK/EU legislation, health & safety standards, and achievement of KPIs and budget targets.
- Strategic Development & Innovation: Drive continuous improvement, implement new technologies, and develop annual plans to meet contractual and growth objectives.
- People & Culture: Lead and engage a large workforce, ensuring effective employee relations, diversity and inclusion, training, and performance development.
- Customer & Stakeholder Engagement: Build strong relationships with local authorities, partners, and communities, promoting service excellence and the Serco Way.
- Financial & Resource Management: Monitor operational and financial performance, manage resources cost-effectively, safeguard assets, and deliver against budget and profit targets.
- Safety & Compliance: Maintain a robust health, safety, and environmental culture, ensuring adherence to corporate governance and legal requirements.
What You’ll Need To Do The Role:
- Clean Driving licence
- Previous experience at Contract Management or above level within the waste or similar sector managing blue collar staff services (previous environmental and street cleansing sectors desirable)
- Previous experience of working in a multi-disciplined contract environment, with specific appropriate skills aligned to the contract needs
- Previous experience of working with Local government, contracting and tendering
- Experience of working with complex unions
- Strong Leadership and People Management Skills
- Excellent Stakeholder Management Skills
- Commercially & financially astute
- Open minded & results orientated
- Good experience of using IT systems
What We Offer:
- Competitive salaries
- Company car or cash alternative
- Private medical cover
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days' annual leave plus
Senior Contract Manager-Transport & Community Services in Diss employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Contract Manager-Transport & Community Services in Diss
✨Tip Number 1
Network like a pro! Reach out to your connections in the transport and community services sector. Attend industry events or join relevant online groups to meet potential employers and learn about job openings before they hit the market.
✨Tip Number 2
Prepare for interviews by researching Serco and its operations in Norfolk. Understand their values and how they impact local communities. This will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've successfully managed teams and improved performance in previous roles. Highlight your experience with compliance and stakeholder engagement to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Contract Manager-Transport & Community Services in Diss
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Contract Manager role. Highlight your experience in contract management, especially in the waste or environmental sectors. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about leading services that make a difference in communities. Share specific examples of your leadership and stakeholder engagement skills.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you’ve driven performance and compliance in previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates from us!
How to prepare for a job interview at Serco
✨Know Your Stuff
Make sure you understand the ins and outs of waste and environmental management. Brush up on UK/EU legislation and health & safety standards relevant to the role. This will not only show your expertise but also your commitment to compliance and operational excellence.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing blue-collar staff. Think about how you've engaged teams, fostered diversity, and driven performance development. Be ready to discuss how you can lead a large workforce effectively.
✨Engage with Stakeholders
Demonstrate your ability to build strong relationships with local authorities and communities. Have specific examples ready where you've successfully managed stakeholder engagement or resolved conflicts. This shows you understand the importance of collaboration in this role.
✨Be Financially Savvy
Brush up on your financial management skills. Be prepared to discuss how you've monitored operational performance and managed resources cost-effectively in previous roles. Highlight any experience you have with budgeting and achieving profit targets.
