At a Glance
- Tasks: Shape and deliver digital solutions by translating complex requirements into actionable insights.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Enjoy flexible working, competitive salary, and a wealth of career development opportunities.
- Other info: Inclusive culture with a commitment to diversity and career growth.
- Why this job: Make a real impact in public services while collaborating with diverse teams.
- Qualifications: 3+ years as a Business Analyst with Agile experience and strong communication skills.
The predicted salary is between 27776 - 30354 £ per year.
Hybrid – Attached to our Solihull, London or Hook office
Full Time, Permanent
Band 4 / Competitive Salary (dependent on experience)
Here at Serco, we’re looking for a Digital Business Analyst to play a pivotal role in shaping, defining, and delivering integrated digital solutions that enable organisations to operate with agility, compliance, and clarity.
Working across business strategy and technology delivery, you will translate complex, multi-platform ecosystems into clear, actionable requirements that drive measurable business outcomes. You’ll be part of the UK & Europe Digital Services team, reporting to the Head of Business Analysis Practice, and collaborating closely with stakeholders, architects, engineers, and delivery partners.
As part of this you’ll:
- Collaborate with cross-functional teams to elicit, document, and validate business and technical requirements
- Translate business needs into user stories, functional specifications, acceptance criteria, and process flows
- Facilitate workshops, interviews, and discovery sessions to align stakeholders and gather insights
- Operate effectively within a matrix organisation, balancing competing priorities across teams
- Contribute to the Business Analysis capability, supporting standards, tools, and continuous improvement
- Participate in Agile ceremonies including sprint planning, backlog refinement, stand-ups, reviews, and retrospectives
- Partner with Product Owners, Scrum Masters, and engineering teams to support iterative delivery
- Conduct gap analysis, impact assessments, and feasibility studies
- Support User Acceptance Testing (UAT), including planning, execution, and defect management
- Contribute to change management, business readiness, and stakeholder communications
- Ensure compliance with regulatory, data privacy, cybersecurity, and internal controls
What you’ll need to do the role:
- Minimum 3 years’ experience as a Business Analyst in a digital or technology-driven environment
- Strong understanding of Agile delivery models and iterative development
- Experience working in fast-paced, matrixed organisations with diverse stakeholders
- Proficiency with tools such as JIRA, Confluence, or Azure DevOps
- Knowledge of SQL and relational databases
- Familiarity with APIs, system integrations, and cloud platforms (Azure or AWS)
- Experience creating process models and documentation (e.g. Visio)
- Strong communication, facilitation, and stakeholder engagement skills
- Analytical mindset with strong problem-solving ability and commercial awareness
- SC clearance (or willingness to obtain)
What we offer:
- Flexible working considered
- Pension – 6%
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
- A wealth of career development training to suit your future aspirations.
- A safe and supportive culture.
A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact recruitmentuk@serco.com.
Digital Technical Business Analyst employer: Serco
Serco is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a Ward Host Assistant at University Hospital Southampton, you will enjoy flexible shift options and the chance to make a meaningful impact on patient care, all while being part of a team that values hospitality and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Technical Business Analyst
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Serco!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Digital Technical Business Analyst
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Serco, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Serco
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Serco’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
