Digital Change Manager

Location: London, Solihull or Hook

Salary: Band 3 / Competitive Salary plus excellent benefits

Schedule: Full-time, hybrid working

Ready to impact a better future? As a Digital Change Manager in our Digital Services team, you’ll ensure digital initiatives are not just delivered but fully adopted and embedded into the business - creating lasting impact and measurable value. You’ll play a key role in shaping how change lands across our organisation, helping colleagues embrace new ways of working. This is a brand-new role with real visibility and influence. You’ll work across a wide range of initiatives spanning multiple sectors, partnering closely with delivery and business teams to drive adoption, overcome resistance, and ensure change sticks. From early impact analysis through to post-go-live adoption, you’ll own the end-to-end change journey - bringing energy, resilience, and a sharp focus on outcomes.

What you’ll do as a Digital Change Manager

• Lead detailed impact analysis across people, process, systems, and roles, ensuring change is understood from the outset
• Own and deliver end-to-end change activity across multiple initiatives, ensuring readiness, adoption, and benefits realisation
• Develop and execute robust change plans including communications, training, and stakeholder engagement
• Actively identify and overcome resistance to change, building trust and momentum across teams
• Ensure solutions are adopted and used as intended, not just delivered, embedding sustainable ways of working
• Work across a variety of programmes and sectors, aligning change activity with delivery milestones and business priorities

Does this sound like you? You’ll be a great fit for this role if you have…

• Proven experience delivering end-to-end digital or technology-enabled change in complex environments
• Strong expertise in impact assessment, adoption, readiness, and benefits realisation
• A track record of successfully overcoming resistance and driving behavioural change
• Excellent stakeholder management skills, with the ability to influence at all levels
• Experience working across multiple initiatives simultaneously, ideally within matrix or portfolio environments
• The energy, drive, and resilience to operate at pace across diverse teams and sectors

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Pension: Up to 6% contributory pension scheme
• Bonus: A performance-based bonus scheme of 5% on target
• Company car
• Private medical insurance
• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.