At a Glance
- Tasks: Escort and supervise detainees, ensuring safety and security in court.
- Company: Join a leading organisation committed to justice and community safety.
- Benefits: Competitive salary, generous holidays, pension scheme, and health support.
- Other info: Flexible shifts with opportunities for career progression and ongoing training.
- Why this job: Make a real difference in the justice system while developing your skills.
- Qualifications: Strong communication skills and ability to handle pressure.
The predicted salary is between 24596 - 25555 € per year.
Location: Barnstaple County Court, EX31 1DU
Role Overview: Join us as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS). You’ll play a key role in helping keep the justice system safe and secure.
Pay and Benefits:
- Salary: £24,596 (35hrs per week), rising to £25,555 from 1st September 2026. Further clear annual progression: Year 2 £26,191; Year 3 £26,684; Year 4 £27,180.
- Holidays: 20 days (rising to 25 after 7 years’ service) plus bank holidays (pro rata).
- Pension: Up to 6% contributory pension scheme (matched by Serco).
- Training and development: Structured induction (5½ weeks), ongoing learning, internal courses and qualifications, mentoring and a strong focus on internal progression.
- Health and wellbeing: Employee Assistance Programme (EAP), support from MIND, Simply Health cash and dental plans, wellbeing resources.
- Discounts: Savings across major retailers and experiences.
Working Hours and Flexibility: We operate 24/6 across early and late shifts. Finishing times can be unpredictable, and you may need to work beyond your contracted hours to meet operational demands. Shifts are set on a rota provided 12 weeks in advance, giving you visibility to plan ahead. Part‑time working may be considered, but must be across full working days, as reduced daily hours are not available.
Duties:
- Escorting detainees within the court, including to courtrooms, cells, and facilities.
- Supervising detainees during hearings to maintain safety and security.
- Managing sensitive situations and maintaining strict confidentiality.
- Supporting detainee welfare, including access to food, drink and wellbeing checks.
- Monitoring behaviour and responding to incidents or risks.
- Conducting searches to maintain a secure environment.
- Completing accurate records and documentation.
- Working closely with court staff and partners to ensure smooth operations.
Requirements:
- Full UK driving licence (B/B1) – desirable.
- Reasonable fitness for the physical demands of the role.
- Strong communication skills (written and verbal).
- Ability to stay calm and make decisions under pressure.
- Confidence managing behaviour and de‑escalating conflict.
- Teamwork and the ability to follow processes accurately.
- Professionalism, integrity, and respect for confidentiality.
Prisoner Custody Officer in Devon employer: Serco
As a Prisoner Custody Officer at our Barnstaple County Court location, you will be part of a dedicated team committed to maintaining the safety and security of the justice system. We offer competitive salaries with clear progression paths, comprehensive training, and a strong focus on employee wellbeing, including access to health resources and discounts. Our supportive work culture encourages professional growth and teamwork, making it an excellent place for those seeking meaningful and rewarding employment in a vital public service role.
StudySmarter Expert Advice🤫
We think this is how you could land Prisoner Custody Officer in Devon
✨Tip Number 1
Network like a pro! Reach out to current or former Prisoner Custody Officers on LinkedIn or at local events. They can give you the inside scoop on what it’s really like and might even help you get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to the role. Think about scenarios where you’ve had to stay calm under pressure or manage sensitive situations. We want to see how you handle real-life challenges!
✨Tip Number 3
Show us your passion for the justice system! During interviews, share why you’re interested in being a Prisoner Custody Officer and how you can contribute to keeping the environment safe and secure. Your enthusiasm can set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, so keep checking back!
We think you need these skills to ace Prisoner Custody Officer in Devon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Prisoner Custody Officer. We want to see how you can contribute to keeping the justice system safe and secure!
Showcase Your Communication Skills:Since strong communication is key in this role, use your written application to demonstrate your ability to convey information clearly and effectively. We’re looking for candidates who can stay calm and articulate under pressure.
Highlight Relevant Experience:If you've got any experience in similar roles or environments, make sure to mention it! Whether it's working in security, law enforcement, or any role that required managing sensitive situations, we want to hear about it.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Serco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Prisoner Custody Officer. Familiarise yourself with the duties listed in the job description, such as escorting detainees and managing sensitive situations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a PCO, strong communication skills are essential. Prepare examples from your past experiences where you've effectively communicated in challenging situations. Think about times when you had to de-escalate conflict or work as part of a team, and be ready to share these stories during your interview.
✨Demonstrate Your Decision-Making Ability
The ability to stay calm and make decisions under pressure is crucial for this role. During the interview, be prepared to discuss scenarios where you've had to think on your feet. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Emphasise Professionalism and Integrity
Given the nature of the job, professionalism and respect for confidentiality are key. Be sure to convey your understanding of these values during the interview. You might want to share examples of how you've maintained confidentiality in previous roles or how you handle sensitive information responsibly.
