Detention Custody Manager

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£33,075 per annum + Excellent Corporate Benefits Package

We are recruiting for experienced Detention Custody Managers to join our team at Derwentside Immigration Removal Centre, where we are responsible for all aspects of detainee safety, security and welfare provision, facilities management and catering. Supporting the Duty Director with the management of functions and services, planning and co-ordination of the centre’s daily operations that may include the provision of out of centre escorts/transfers, the care of vulnerable residents and the management of incidents.

You will manage the deployment of staff to ensure service delivery and contractual compliance whilst monitoring the attendance of direct report staff and assist the wider operation of the Centre – this includes contributing to the delivery and achievement of relevant performance measures, contract outcomes and locally agreed targets including KPIs.

You will be keen to coach, support and empower staff to maximise their performance and ensure values, ethical standards, equality and diversity, policies and procedures and contractual requirements are met.

Daily key duties will include overseeing roll count procedures, undertaking key, radio and BWC checks, managing and dispatching escorts and bed watches in accordance with local instructions. Additionally, you will take command of incidents as required to contain and minimise the effect of the incident in accordance with any contingency plans.

You will implement and monitor effective Assessment, Care in Detention and Teamwork (ACDT) systems to minimise suicides and bullying within the Centre.

What you’ll need to do the role

To be considered for this role you must demonstrate that you have similar experience within a management role. Ideally, you will hold a relevant Management Qualification i.e. CMI level 3 or equivalent, or significant operational experience preferably within a secure setting or have worked within security of a physical or procedural nature.

You should have a proven track record of managing incidents preferably within a secure environment. You must demonstrate an understanding of Detention Centre Rules, DSO’s and commercial contract requirements.

We are looking for someone who is confident and credible, with strong communication skills and has the ability to influence, plan and organise to achieve high outcomes.

Why Serco

A place you can make an impact – Take pride in the work we do, and it really does matter. Work directly with asylum seekers and gain career satisfaction by providing the support that is required.

A place you can count on – Work with us, you’ll have direct access to training, development, support to grow. There is career opportunity to progress within the AASC contract.

A place for you – We believe in putting people first, so we welcome you, we look after you and we support and empower you to care for asylum seekers and each other.

What we offer

• Pension – up to 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the Immigration sector
• A company passionate about diversity and inclusion
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
• A safe and supportive culture
• Free on site parking
• The chance to make a positive difference to people’s lives.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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