At a Glance
- Tasks: Help create unforgettable events and ensure smooth hospitality operations.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Enjoy flexible hours, gym membership, and discounts on leisure activities.
- Other info: Be part of an inclusive team that values your contribution and growth.
- Why this job: Make a real impact while working in a vibrant, fast-paced environment.
- Qualifications: Experience in hospitality, customer service, and bar operations is essential.
The predicted salary is between 27453 - 28185 £ per year.
Location: Lilleshall National Sports Centre, TF10 9AT
Salary: £27,453.23 - £28,185.32 per annum plus excellent benefits
Schedule: Flexible working pattern required, including weekends and late evenings. Most events take place on Fridays, Saturdays and Sundays.
Ready to impact a better future? As a Deputy Hospitality Manager in our Citizen Services team, you’ll help deliver memorable hospitality experiences across weddings, private parties, conferences and bar operations. Supporting the Hospitality Manager, you’ll play a key role in ensuring every event runs smoothly while maintaining excellent standards of service and customer care.
Based at the newly refurbished Lilleshall National Sports Centre, you’ll help create experiences that bring people together to celebrate, connect and achieve their goals. Your work will have a positive impact on customers, colleagues and the local community, helping us build trust, deliver quality experiences and impact a better future.
What you’ll do as a Deputy Hospitality Manager:
- Support the Hospitality Manager with the planning, preparation and delivery of weddings, conferences, private parties and restaurant bookings
- Lead hospitality operations during events, ensuring exceptional customer service and smooth event execution
- Step up to manage operations in the absence of the Hospitality Manager
- Support recruitment activities, including interviewing prospective team members
- Manage bar stock ordering and help maintain effective stock control processes
- Ensure hospitality areas are presented to a high standard, supporting cleaning and operational readiness activities
Does this sound like you?
- Previous experience in a customer-facing hospitality or events environment
- Essential experience working within bar operations
- Computer literate with the ability to use operational and administrative systems
- A Level 2 Food Safety qualification is desirable
- Flexible and willing to work evenings, weekends and late-night events
- Comfortable working in a fast-paced environment and able to remain resilient under pressure
- Eager to learn new skills and support continuous improvement
What we offer:
- 20 days, 21 days after 1 years’ service + bank hols
- Up to 6% contributory pension scheme
- Free Gym membership
- Staff meal, physio discounts
- Serco discounts which include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
Let’s impact a better future, together. Apply today.
A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact recruitmentuk@serco.com. Let’s impact a better future, together. Apply today.
Deputy Hospitality Manager employer: Serco
Serco Inc. is an exceptional employer that values its employees by offering a dynamic work culture and opportunities for professional growth in the heart of Virginia Beach. With a focus on supporting government contracts, employees benefit from a collaborative environment that encourages innovation and teamwork, alongside competitive benefits and flexible working arrangements that enhance work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Hospitality Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Serco. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Serco
Don't be shy about reaching out to Serco directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Hospitality Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Serco and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Serco
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
