At a Glance
- Tasks: Assist customers with bookings and enquiries, ensuring a welcoming service.
- Company: Join NorthLink Ferries, a leader in transport services.
- Benefits: Enjoy competitive salary, 25 days holiday, and excellent training opportunities.
- Other info: Flexible part-time hours with clear paths for career growth.
- Why this job: Make a real impact by connecting communities and enhancing customer experiences.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 16969 - 16969 £ per year.
Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW14 7UJSalary: £16,969.68 per annum plus excellent benefits
Schedule: Part-time, 21 hours per week, across Monday to Sunday - Fixed Term contract 6 months
Ready to impact a better future? As a Customer Service Assistant at NorthLink Ferries, you’ll be part of a frontline team delivering a welcoming, reliable service to customers using one of Transport’s flagship ferry contracts. Your work will help keep communities connected and ensure every customer interaction is handled with care and professionalism.
Based in our busy Stromness call centre, you’ll support customers with bookings and enquiries while developing valuable skills in a customer-focused environment. This is a great opportunity if you’re looking for flexible part-time hours and a role that offers training, development, and headroom for people to grow.
What you’ll do as a Customer Service Assistant
- Handle telephone, email, and web-based customer enquiries and bookings
- Take customer payments accurately and securely
- Make customer reservations by phone, email, and in person
- Support check-in and boarding of passengers when required
- Work as part of a team to support the effective day-to-day running of the department
- Follow standards, procedures, and health, safety and environment requirements at all times
Does this sound like you? You’ll be a great fit for this role if you have:
- A genuine commitment to delivering excellent customer service
- Confidence communicating with customers and colleagues, both on the phone and in person
- Good organisational skills and the ability to follow processes and standards
- A positive, can-do attitude and willingness to take ownership of your development
- Confidence using a computer and telephone systems
- An approach that reflects our values of trust, care, innovation, and pride
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays, pro rata, with the option to purchase additional leave
- Pension: Up to 6% contributory pension scheme
- Training and development: Practical training, coaching, and development to support long-term career progression
- Health and wellbeing: Employee Assistance Programme, Simply Health Plans, annual leave purchase scheme, free flu vaccines, and more
- Discounts: Access to a wide range of discounts and exclusive deals, including mobile phones, cinema, leisure, and hospitality
- Culture: A supportive, inclusive team where your work has purpose and creates a positive impact
Let’s impact a better future, together. Apply today.
Customer Services Assistant- Orkney employer: Serco
At NorthLink Ferries, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every team member's contribution. As a Customer Service Assistant in the picturesque Orkney Islands, you'll enjoy flexible part-time hours, comprehensive training, and numerous opportunities for personal and professional growth, all while making a meaningful impact on the community by connecting people through our ferry services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant- Orkney
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NorthLink Ferries. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various situations, which is key for a Customer Service Assistant.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your positive attitude shine through. They want someone who can connect with customers, so don’t be afraid to show your enthusiasm for helping others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing this role. Don’t wait too long, though – apply promptly to avoid missing out!
We think you need these skills to ace Customer Services Assistant- Orkney
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled enquiries and bookings in the past, so share specific examples that showcase your skills and commitment to delivering excellent service.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications and fit for the role quickly.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills align with our values of trust, care, innovation, and pride. This shows us you’re genuinely interested in being part of our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it helps us keep track of all applications efficiently, so we can get back to you sooner.
How to prepare for a job interview at Serco
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what excellent service looks like and be ready to share examples of how you've delivered it in the past. This will show your genuine commitment to providing a welcoming experience.
✨Practice Your Communication Skills
Since you'll be communicating with customers over the phone and in person, practice clear and confident communication. Role-play common customer scenarios with a friend or family member to get comfortable with handling enquiries and bookings.
✨Familiarise Yourself with the Company
Research NorthLink Ferries and their values. Knowing about their services and commitment to community connections will help you align your answers with their mission during the interview. It shows you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about training opportunities or team dynamics. It demonstrates your enthusiasm for the role and helps you gauge if it's the right fit for you.
