At a Glance
- Tasks: Lead a team to deliver exceptional customer service at NorthLink Ferries.
- Company: Join Serco, a top employer committed to diversity and inclusion.
- Benefits: Enjoy 25 days holiday, pension scheme, and health support.
- Other info: Dynamic work environment with clear development opportunities.
- Why this job: Make a positive impact on passengers' journeys while developing your career.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 32754 - 32754 € per year.
Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW14 7UJSalary: £32,754.88 per annum pro rata plus excellent benefits
Schedule: Full-time, 35 hours per week, across Monday to Sunday
Ready to impact a better future? As a Customer Service Supervisor at NorthLink Ferries, you’ll play a key role in delivering a reliable, welcoming service for passengers travelling to and from Orkney, helping ensure every journey starts and ends on a positive note. You’ll support the day-to-day operation of customer services at the terminal, leading by example and ensuring high standards are met at all times. Your work will help build trust, pride, and care in a service that connects communities and keeps essential travel moving.
What you’ll do as a Customer Service Supervisor
- Supervise and support customer service activities to ensure a consistently high standard of service
- Lead and motivate colleagues, promoting teamwork and a positive customer-focused culture
- Ensure standards, procedures, and safety requirements are followed at all times
- Communicate confidently with customers and colleagues, both face-to-face and by phone
- Use computer and telephone systems accurately to support customer enquiries and operational needs
- Take ownership of your own development and support the development of others
Does this sound like you? You’ll be a great fit for this role if you have:
- Experience delivering excellent customer service in a busy environment
- Strong organisational skills and the ability to take initiative and ownership
- Confidence using computer systems and handling telephone enquiries
- Clear and effective communication skills, with the ability to work well as part of a team
- A positive, can-do attitude aligned with our values of trust, care, innovation, and pride
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays, pro rata, with the option to purchase additional leave
- Pension: Up to 6% contributory pension scheme
- Training and development: A wide range of training and coaching opportunities to support your professional and personal development
- Health and wellbeing: Employee Assistance Programme, Simply Health Plans, free flu vaccines, and other wellbeing support for you and your family
- Discounts: Access to a wide range of discounts and exclusive deals, including mobile phones, cinema, leisure, and hospitality
- Culture: A supportive, inclusive team environment where you can make a positive difference through interesting and enjoyable work
Let’s impact a better future, together. Apply today.
Customer Service Supervisor -NorthLink Ferries employer: Serco
At NorthLink Ferries, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values teamwork and personal development. As a Customer Service Supervisor at our Stromness Ferry Terminal, you'll enjoy competitive benefits, including generous holiday allowances, a contributory pension scheme, and extensive training opportunities, all while making a meaningful impact on the travel experiences of our passengers. Join us in fostering a positive environment where your contributions are recognised and your growth is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor -NorthLink Ferries
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on NorthLink Ferries and Serco. Understanding their values and mission will help you connect your experience to what they care about, making you a more appealing candidate.
✨Tip Number 2
Practice your communication skills! As a Customer Service Supervisor, you'll need to communicate effectively with both customers and colleagues. Try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past where you've led a team or motivated others. Be ready to share these stories during your interview to demonstrate that you can inspire a positive customer-focused culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Supervisor -NorthLink Ferries
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering excellent customer service. Use specific examples that demonstrate how you've handled busy environments and maintained high standards, just like we do at NorthLink Ferries.
Be Clear and Confident:When writing your application, communicate clearly and confidently. This role requires effective communication with both customers and colleagues, so let your personality shine through while keeping it professional.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the values and responsibilities mentioned in the job description. Show us how you align with our commitment to trust, care, innovation, and pride.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed, and you’ll find all the details you need to make your submission as strong as possible!
How to prepare for a job interview at Serco
✨Know the Company Inside Out
Before your interview, take some time to research NorthLink Ferries. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered excellent customer service. Highlight situations where you went above and beyond to ensure customer satisfaction, as this is crucial for a Customer Service Supervisor role.
✨Demonstrate Leadership Qualities
As a supervisor, you'll need to lead and motivate your team. Think of instances where you've successfully led a group or resolved conflicts. Be ready to discuss how you can foster a positive, teamwork-oriented culture at NorthLink Ferries.
✨Practice Effective Communication
Since clear communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering potential questions.
