At a Glance
- Tasks: Lead a team to deliver exceptional customer service at NorthLink Ferries.
- Company: Join Serco, a top international employer with a supportive culture.
- Benefits: Enjoy 25 days holiday, pension scheme, and health support.
- Other info: Opportunities for personal development and a diverse, inclusive workplace.
- Why this job: Make a positive impact on passengers' journeys and connect communities.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 32754 - 32754 £ per year.
Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW14 7UJSalary: £32,754.88 per annum pro rata plus excellent benefits
Schedule: Full-time, 35 hours per week, across Monday to Sunday
Ready to impact a better future? As a Customer Service Supervisor at NorthLink Ferries, you’ll play a key role in delivering a reliable, welcoming service for passengers travelling to and from Orkney, helping ensure every journey starts and ends on a positive note. You’ll support the day-to-day operation of customer services at the terminal, leading by example and ensuring high standards are met at all times. Your work will help build trust, pride, and care in a service that connects communities and keeps essential travel moving.
What you’ll do as a Customer Service Supervisor
- Supervise and support customer service activities to ensure a consistently high standard of service
- Lead and motivate colleagues, promoting teamwork and a positive customer-focused culture
- Ensure standards, procedures, and safety requirements are followed at all times
- Communicate confidently with customers and colleagues, both face-to-face and by phone
- Use computer and telephone systems accurately to support customer enquiries and operational needs
- Take ownership of your own development and support the development of others
Does this sound like you? You’ll be a great fit for this role if you have:
- Experience delivering excellent customer service in a busy environment
- Strong organisational skills and the ability to take initiative and ownership
- Confidence using computer systems and handling telephone enquiries
- Clear and effective communication skills, with the ability to work well as part of a team
- A positive, can-do attitude aligned with our values of trust, care, innovation, and pride
What we offer
- Holidays: 25 days plus bank holidays, pro rata, with the option to purchase additional leave
- Pension: Up to 6% contributory pension scheme
- Training and development: A wide range of training and coaching opportunities to support your professional and personal development
- Health and wellbeing: Employee Assistance Programme, Simply Health Plans, free flu vaccines, and other wellbeing support for you and your family
- Discounts: Access to a wide range of discounts and exclusive deals, including mobile phones, cinema, leisure, and hospitality
- Culture: A supportive, inclusive team environment where you can make a positive difference through interesting and enjoyable work
Let’s impact a better future, together. Apply today.
Customer Service Supervisor employer: Serco
At NorthLink Ferries, located in the picturesque Stromness Ferry Terminal, we pride ourselves on being an exceptional employer that values teamwork, innovation, and personal growth. Our supportive culture fosters professional development through extensive training opportunities and a commitment to employee wellbeing, ensuring that every team member can thrive while making a meaningful impact on the communities we serve. With competitive benefits, including generous holiday allowances and a contributory pension scheme, we invite you to join us in delivering outstanding service to our passengers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and colleagues, being able to express yourself clearly is key. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your leadership potential! Think of examples from your past experiences where you've motivated a team or taken initiative. This will demonstrate that you’re ready to step up as a Customer Service Supervisor.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering excellent customer service. Use specific examples that demonstrate how you've handled busy environments and resolved customer issues effectively.
Be Organised and Proactive:We love candidates who can take initiative! Share instances where you’ve shown strong organisational skills or taken ownership of a project. This will show us you’re ready to lead and motivate others.
Communicate Clearly:Effective communication is key in this role. When writing your application, ensure your language is clear and confident. Don’t forget to mention any experience you have with face-to-face and phone interactions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at NorthLink Ferries!
How to prepare for a job interview at Serco
✨Know the Company Inside Out
Before your interview, take some time to research NorthLink Ferries. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered excellent customer service. Highlight situations where you went above and beyond to ensure customer satisfaction, as this is crucial for a Customer Service Supervisor role.
✨Demonstrate Leadership Qualities
As a supervisor, you'll need to lead and motivate your team. Think of instances where you've successfully led a group or resolved conflicts. Be ready to discuss how you can foster a positive, teamwork-oriented culture at NorthLink Ferries.
✨Practice Clear Communication
Since the role involves communicating with customers and colleagues, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to refine your communication skills and ensure you come across as confident and approachable.
