At a Glance
- Tasks: Be the first point of contact for customers, logging and resolving their requests.
- Company: Join VIVO, a leader in facilities management for the UK military.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and volunteer leave.
- Other info: Flexible working options available; we value diversity and inclusion.
- Why this job: Make a real difference by delivering outstanding service in a fast-paced environment.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: Hunts Cross, Liverpool
Contract: Permanent, Full Time
Working Hours: 40 hours per week, Monday to Friday
As a Customer Service Agent, you will be the first point of contact for our customers, playing a vital role in ensuring their requests are logged, tracked and resolved. Every day will be different, and your work will directly contribute to the smooth running of essential services across the MoD estate. If you enjoy working in a fast-paced environment and take pride in delivering outstanding service, we’d love to hear from you.
What You’ll Do Working in a helpdesk team of 16, in this role you will handle inbound and outbound telephone calls and manage customer queries via email and other digital channels. You will log and monitor service requests using our CAFM system (Maxmio), ensuring a professional and efficient service at all times. Supporting your colleagues will be key, and you’ll have the opportunity to contribute to projects and continuous improvement initiatives. You will be expected to work to agreed KPIs and SLAs, while always maintaining site security, safety and compliance standards.
What you’ll need; We are looking for candidates with previous experience in a Customer Service or Contact Centre environment. You should be confident communicating both verbally and in writing, with strong IT skills including Microsoft Office and experience of telephony or omnichannel systems. The ability to remain professional and empathetic when handling challenging situations is essential, as is a positive attitude and attention to detail. You must also be able to pass the necessary security clearance for this role. Due to office location you will need a full UK drivers license and a form of transport.
We offer;
- Up to 6% contributory pension scheme
- 25 Days annual leave
- Volunteer leave
- One paid professional subscription
- Life Assurance Policy
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Customer Service Advisor | Liverpool employer: Serco
VIVO Defence Services is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of its employees. With a commitment to professional growth, you will have access to continuous improvement initiatives and a range of benefits including a contributory pension scheme, generous annual leave, and volunteer opportunities. Located in Hunts Cross, Liverpool, this role as a Customer Service Advisor allows you to make a meaningful impact while working in a dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor | Liverpool
✨Tip Number 1
Get to know VIVO and their core values! When you’re preparing for your interview, think about how you can demonstrate that you embody their open, caring, agile, and collaborative spirit. This will show them you’re not just a fit for the role, but for the company culture too.
✨Tip Number 2
Practice makes perfect! Before your interview, try role-playing common customer service scenarios with a friend. This will help you feel more confident when discussing how you handle challenging situations and showcase your communication skills.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows your interest in the role and helps you understand if VIVO is the right place for you. Think about what you want to know about the team dynamics or ongoing projects.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to explore more about VIVO and the amazing work they do before you even step into the interview room.
We think you need these skills to ace Customer Service Advisor | Liverpool
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous experience in customer service or contact centre roles. We want to see how you've handled queries and resolved issues, so share specific examples that showcase your skills!
Be Professional and Personable:When writing your application, keep it professional but let your personality shine through! We value empathy and a positive attitude, so don’t be afraid to show us who you are while maintaining a professional tone.
Tailor Your CV and Cover Letter:Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing, especially around our core values like 'open', 'caring', 'agile', and 'collaborative' to demonstrate that you’re a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at VIVO!
How to prepare for a job interview at Serco
✨Know the Company Inside Out
Before your interview, take some time to research VIVO and its core values: open, caring, agile, and collaborative. Understanding their mission to put customers and families first will help you align your answers with what they value most.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience in customer service or contact centres. Highlight situations where you handled challenging queries or improved processes, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Your Communication Style
Since you'll be the first point of contact for customers, practice clear and professional communication. Role-play common scenarios with a friend to build confidence in handling both verbal and written queries effectively.
✨Be Ready for Security Questions
Given the nature of the role, be prepared to discuss your ability to pass security clearance. Familiarise yourself with the process and be honest about your background, as transparency is key in building trust with the interviewers.
