At a Glance
- Tasks: Lead membership sales, manage customer journeys, and drive commercial growth.
- Company: Join a dynamic team focused on creating welcoming environments and achieving targets.
- Benefits: Enjoy competitive pay, flexible hours, and extensive training opportunities.
- Other info: Be part of an inclusive workplace with great career progression.
- Why this job: Make a real impact in sales while developing your leadership skills.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Weald, TN17 2PN. Hourly Rate: £13.57 plus commission and excellent benefits. Schedule: Permanent, Part‑time, 25 hours per week. Monday to Sunday. Typical shifts 9:00‑2:30 pm or 2:30‑8:00 pm, with two days off provided on the weekly rota.
About the role
We are looking for a Sales Supervisor to lead membership sales activity and oversee front‑of‑house operations, creating a welcoming environment while driving commercial performance and growth.
What You’ll Do
- Lead and promote membership sales activity, including generating new leads.
- Meet and exceed membership sales and revenue targets.
- Manage the customer journey from initial enquiry through to joining and beyond.
- Plan and deliver outreach activity and marketing campaigns using the monthly planner.
- Support and advise management on membership performance and opportunities.
- Line‑manage the sales and reception teams, including rota planning, recruitment and training.
- Attend seasonal events.
Qualifications
- Experience in a sales or customer‑focused environment with a strong understanding of service excellence.
- Experience of creating and implementing a marketing plan.
- Good organisational, analytical and IT skills to support reporting and planning.
- Strong communication skills and the ability to engage and motivate others.
- Proven ability to drive results and achieve targets within a team setting.
- A proactive, motivated approach and commitment to delivering positive outcomes.
Benefits
- Holidays: 21 days pro‑rata plus bank holidays.
- Pension: Up to 6% contributory pension scheme.
- Training and development: Over 1,100 internal courses available; funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager programmes); mentoring opportunities; and a focus on internal progression.
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service.
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, and donations from your monthly pay to the Serco People Fund Charity.
- Employee networks: Supports inclusion and connection by providing spaces for collaboration, learning and belonging for all colleagues, including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.
The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 if an applicant has any additional queries or requires additional time to submit an application. Applicants should be aware that, in line with the company’s policy, employees will have a DBS check where appropriate.
Sales Supervisor in Cranbrook employer: Serco
Join a dynamic team as a Sales Supervisor in Weald, where you will not only lead membership sales but also foster a welcoming environment that drives growth and commercial success. With a strong commitment to employee development, we offer over 1,100 internal courses, funding for qualifications, and a focus on internal progression, ensuring that your career can flourish alongside our business. Enjoy excellent benefits including a contributory pension scheme, generous holiday allowance, and discounts across numerous retailers, all while being part of an inclusive work culture that values diversity and community engagement.
