Progression Job Coach- Restart in Coventry

Location: Restart, Coventry, CV1 5DR

Salary: £30,000 per annum plus excellent benefits

Schedule: 37.5 hours per week, Monday-Friday, 9am-5pm

As a Progression Job Coach in our Employment, Skills and Enterprise team, you’ll support people to overcome barriers and move into sustainable employment, delivering meaningful outcomes that create lasting change. You’ll manage a caseload of participants on the Restart scheme, working closely with each individual to understand their goals, build confidence, and develop practical skills that help them succeed in today’s job market. Your work will have a real, positive impact – helping people build brighter futures while strengthening communities.

Responsibilities

• Manage a caseload of participants, providing tailored one-to-one coaching and support throughout their employment journey
• Complete needs assessments and develop personalised action plans to help participants achieve sustainable work
• Deliver practical employability support, including CV writing, job applications, interview preparation, and job search strategies
• Build strong, trust-based relationships that motivate participants and support long‑term progress
• Engage with employers to identify suitable opportunities and match participants to roles aligned with their skills and aspirations
• Maintain accurate records and ensure all activities meet compliance and quality standards

Qualifications

• Experience of coaching, mentoring, or supporting individuals to achieve personal or professional goals
• A genuine passion for helping people and making a positive impact in communities
• Experience working in a target‑driven or performance‑focused environment
• Strong organisational skills, with the ability to manage multiple priorities effectively
• Excellent communication and interpersonal skills, with the ability to build relationships across teams and with external partners

Vetting and Checks

An Enhanced DBS check is required for this role, including spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Benefits

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Equal Opportunity

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.