At a Glance
- Tasks: Lead quality assurance and continuous improvement in a dynamic service delivery environment.
- Company: Join VIVO, a forward-thinking company supporting the UK military with innovative facilities management.
- Benefits: Enjoy a competitive salary, generous leave, and private medical cover.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact on service quality and customer experience in a high-profile role.
- Qualifications: Experience in quality assurance and contract management, with strong analytical skills.
The predicted salary is between 65000 - 75000 £ per year.
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
We are looking for an experienced and proactive Contract Quality Manager to lead quality assurance, contract compliance and continuous improvement across a complex service delivery environment. This is a key role responsible for ensuring that services are delivered consistently, safely and effectively, meeting contractual obligations, regulatory requirements and client expectations.
As the Contract Quality Manager, you will act as the contract lead for quality and assurance, providing independent oversight across operational delivery teams and supply chain partners. You will ensure that quality management processes are embedded throughout the contract, driving a culture of continuous improvement and ensuring services are delivered right first time.
You will take ownership of the Quality Management System (QMS), ensuring processes are aligned with ISO 9001 principles and effectively implemented across the contract. You will work with operational teams to ensure quality standards are understood, maintained and continuously improved, identifying opportunities to strengthen performance and improve customer outcomes.
A key focus of the role will be developing and delivering a robust contract assurance programme, including audits, inspections and quality reviews. You will ensure that appropriate evidence is captured and maintained to demonstrate compliance with contractual, regulatory and governance requirements, while identifying risks, trends and areas requiring corrective action.
You will provide detailed performance insight through regular reporting, analysing data to identify recurring issues, emerging risks and opportunities for improvement. Working closely with operational teams and senior stakeholders, you will use evidence-based analysis to support decision-making and drive measurable improvements in service delivery.
The role will also involve managing quality performance across the supply chain, ensuring suppliers meet contractual expectations and maintain appropriate standards. You will work collaboratively with supply partners to identify improvement opportunities, address non-conformances and improve consistency across service delivery.
As the primary quality interface with the client, you will build strong relationships with stakeholders, supporting client assurance activities, audits and performance reviews. You will provide professional advice, challenge where necessary and ensure confidence in the quality and compliance of the service being delivered.
You will lead corrective and preventative action processes, ensuring issues are effectively investigated, resolved and embedded improvements are sustained. Through strong governance and collaboration, you will help create a right-first-time culture that improves performance, reduces failures and delivers long-term value.
About You: You will be an experienced quality professional with a background in quality assurance, contract management or compliance within a complex, regulated or service-led environment. You will have strong knowledge of Quality Management Systems, ISO 9001 principles and audit methodologies, with the ability to translate quality requirements into practical improvements across operational teams and suppliers.
You will be confident analysing performance data, producing reports and using insight to identify trends, risks and opportunities. You will have a structured and detail-focused approach, with the ability to manage multiple priorities while maintaining high standards of accuracy and governance.
Strong stakeholder management skills are essential, with the ability to build trusted relationships, influence decision-making and provide constructive challenge at all levels. You will be comfortable working with clients, operational teams and supply chain partners to improve performance and resolve quality issues.
You will be committed to continuous improvement and passionate about creating sustainable changes that enhance service quality, customer experience and operational performance. Membership of the Chartered Quality Institute (CQI), or a commitment to achieve this within six months, is essential.
This is an excellent opportunity for a quality professional to take a leading role in improving service excellence, strengthening assurance and supporting the successful delivery of a high-profile contract.
What We Offer: 6% employee matched pension contribution, 25 days annual leave, Company car/Car allowance, Bonus, 1x professional subscription, Private medical cover for self and partner.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Contract Quality Manager employer: Serco
VIVO Defence Services is an exceptional employer that prioritises the well-being of its employees while delivering vital services to the UK military. With a strong commitment to continuous improvement, a collaborative work culture, and generous benefits including a competitive salary, matched pension contributions, and private medical cover, VIVO fosters an environment where quality professionals can thrive and make a meaningful impact. The company's dedication to diversity and inclusion, along with flexible working options, ensures that all employees feel valued and supported in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Quality Manager
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Serco looking for candidates who are engaged and informed.
We think you need these skills to ace Contract Quality Manager
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Serco. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Serco
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Serco’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
