At a Glance
- Tasks: Support individuals in challenging situations while maintaining safety and security.
- Company: Derwentside Immigration Removal Centre, a place where empathy meets professionalism.
- Benefits: Competitive salary, generous leave, free meals, and employee discounts.
- Other info: Comprehensive training provided with clear pathways for career advancement.
- Why this job: Make a real difference in people's lives during their toughest moments.
- Qualifications: Calm under pressure, respectful, and motivated to help others.
The predicted salary is between 26250 - 27563 £ per year.
Location: Derwentside Immigration Removal Centre, Corbridge Rd, Consett DH8 6QY
Schedule: Full-time, permanent, variety of shift patterns
Salary: £26,250, rising to £27,563 after two years of service
This isn’t just security work. It’s people work. You’ll support individuals during some of the most difficult moments of their lives — staying calm, showing respect, and making a real difference every day.
Why this role matters
- You create a safe, secure environment
- You treat everyone with dignity and respect
- You support people who may be scared, frustrated or vulnerable
- You rely on communication and empathy — not just authority
What You’ll Actually Do
- Maintain safety and security across the centre
- Build professional, respectful relationships
- De‑escalate challenging situations calmly
- Support people from diverse cultures and backgrounds
- Stay alert, hands‑on, and ready for anything
You’re made for this if you are…
- Calm under pressure
- Able to listen without judgement
- Confident handling difficult situations
- Respectful of every background and culture
- Motivated to help people through tough moments
No experience? No problem. If this sounds like you, you’re made for this.
What Shifts Look Like
- 40 hours per week (average)
- Day + night shifts (6–12 hours)
- Fair, structured rota
- Paid breaks on night shifts
Training and Development
- 7 week fully paid training programme
- Learn conflict resolution, communication, cultural awareness
- Clear pathways into leadership & specialist roles
Benefits
- 224 hours annual leave (incl. bank holidays)
- Pension (matched up to 6%)
- Free on-site parking
- Subsidised meals + 1 free meal per day
- Full uniform provided
- Employee discounts & Blue Light Card
Eligibility and checks
- Must already have the right to work in the UK (no visa sponsorship)
- Typically requires: Indefinite leave to remain
- 3+ years living in the UK
- Security clearance required: Home Office CTC Enhanced DBS (adult and child barring)
- 5 years checkable history
Detention Custody Officer in Consett employer: Serco
As a Detention Custody Officer at Derwentside Immigration Removal Centre, you will be part of a compassionate team dedicated to making a meaningful impact in the lives of individuals during challenging times. Our supportive work culture prioritises respect and empathy, offering extensive training and clear pathways for career advancement, alongside generous benefits such as 224 hours of annual leave and subsidised meals. Join us in creating a safe environment where every employee is valued and empowered to grow.
StudySmarter Expert Advice🤫
We think this is how you could land Detention Custody Officer in Consett
✨Tip Number 1
Get to know the role inside out! Research what a Detention Custody Officer does and think about how your skills match up. This will help you chat confidently during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this job is all about empathy and respect, try role-playing with a friend or family member. This will help you feel more at ease when discussing how you'd handle challenging situations.
✨Tip Number 3
Network like a pro! Connect with current or former Detention Custody Officers on LinkedIn or local community groups. They can give you insider tips and might even know about job openings before they're advertised.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team and making a difference.
We think you need these skills to ace Detention Custody Officer in Consett
Some tips for your application 🫡
Show Your People Skills:In your application, highlight your ability to connect with people. This role is all about supporting individuals during tough times, so share any experiences where you've shown empathy and understanding.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so let your genuine self come across in your words.
Tailor Your Application:Make sure to customise your application for the Detention Custody Officer role. Refer to the job description and align your skills and experiences with what we’re looking for. It shows you’ve done your homework!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Serco
✨Understand the Role
Before your interview, take some time to really understand what a Detention Custody Officer does. Familiarise yourself with the responsibilities and the importance of empathy and communication in this role. This will help you articulate why you're a great fit.
✨Showcase Your People Skills
Since this job is all about supporting individuals during tough times, be ready to share examples from your past where you've demonstrated calmness under pressure and effective communication. Think of specific situations where you’ve helped someone feel safe or respected.
✨Research the Centre
Get to know the Derwentside Immigration Removal Centre and its values. Understanding the environment you'll be working in can give you an edge. Mentioning specific aspects of the centre during your interview shows genuine interest and preparation.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to conflict resolution or dealing with vulnerable individuals. Practise your responses to these scenarios, focusing on how you would use empathy and respect to de-escalate situations.
