At a Glance
- Tasks: Lead daily operations at the leisure centre, ensuring a safe and enjoyable environment for all.
- Company: Join Serco, a leader in leisure services, promoting active lifestyles in the community.
- Benefits: Enjoy free gym membership, training opportunities, and discounts across 1,000 retailers.
- Other info: Flexible working options and a commitment to inclusive recruitment.
- Why this job: Make a positive impact on your community while developing your leadership skills.
- Qualifications: Experience in lifeguarding or team management, with strong health and safety knowledge.
The predicted salary is between 40582 - 49600 £ per year.
Location: Westgate Leisure Centre, Chichester, PO19 1RJ
Salary: £28,908.08 pro rata (based on 30 hours per week) plus excellent benefits
Schedule: Permanent, 30 hours per week, 3-week rota with various shift times across 7 days, typical weekday shift times: 6am to 2pm or 2pm to 10.30pm, typical weekend shift times: 6am to 12.30pm, 7.30am to 8pm or 1pm to 8pm
Make a positive difference every day. At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust. Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.
As a Duty Manager, you'll lead the day-to-day operation of the leisure centre, helping create a safe, welcoming and enjoyable environment for customers of all ages. By supporting colleagues, maintaining high standards and ensuring activities run smoothly, you'll have a positive impact on communities, helping more people stay active, connected and healthy while contributing to a better future.
What You’ll Do
- Lead on health, safety and quality, ensuring compliance with legislation, maintaining safe systems of work and taking control during incidents and emergencies.
- Drive commercial performance by supporting sales activity, member retention and excellent customer service standards.
- Oversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively.
- Monitor the facility and proactively resolve issues to maintain high standards of cleanliness, safety and presentation.
- Lead, coach and develop colleagues, supporting growth and consistent performance across the team.
- Act as a visible leader, building trust with customers and responding positively to feedback, queries and community needs.
- Support with Lifeguarding duties as required.
Does this sound like you?
- Proven experience as a Lifeguard or managing teams within a leisure environment.
- Strong understanding of health and safety practices, with confidence to lead during high-pressure or emergency situations.
- Commercial awareness and experience supporting sales, customer engagement or service improvement initiatives.
- Ability to organise, prioritise and manage multiple operational demands effectively.
- Excellent communication and interpersonal skills with the ability to build trust and motivate others.
- A proactive, hands‑on approach, taking pride in maintaining high standards and delivering a great customer experience.
- A valid National Pool Lifeguard Qualification (NPLQ).
What We Offer
- Free gym membership for you and your immediate family.
- Free safeguarding training and DBS checks.
- Free swimming lessons and holiday clubs for one child (50% off for additional children).
- 21 days’ holiday plus bank holidays.
- 6% employer matched pension contribution.
- Training and development opportunities.
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts.
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment.
Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.
Our Inclusive Recruitment Commitment
We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
Please note, for many of our roles, a DBS check will be required.
Duty Manager in Chichester employer: Serco
Serco is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a Ward Host Assistant at University Hospital Southampton, you will enjoy flexible shift options and the chance to make a meaningful impact on patient care, all while being part of a team that values hospitality and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Chichester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Serco. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Serco
Don't be shy about reaching out to Serco directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Chichester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Serco and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Serco
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
