HMO & Licensing Co-ordinator in Cheshire

Location: Birchwood, Warrington, WA3 6ZH

Salary: £28,500 plus excellent benefits

Schedule: Full Time 37.5 hours per week, working between the hours of 8am & 5pm.

Ready to impact a better future? As an HMO and Licensing Co-ordinator in our Asylum Accommodation and Support Services (AASC) team, you’ll help ensure our property portfolio remains fully compliant with licensing requirements. Your work will support safe, suitable accommodation for people in our care while helping us meet contractual and legal obligations. This is a role where your work has purpose. By coordinating property licensing activity, working closely with local authorities, landlords and operational teams, and maintaining accurate records, you’ll create impactful solutions that support compliance, build trust and make a positive impact on communities. You'll play an important part in helping us impact a better future.

What you’ll do as a HMO and Licensing Co-ordinator:

• Take ownership of property licensing activity across the portfolio, identifying properties that require mandatory licensing and ensuring applications are progressed effectively.
• Submit licence applications to local authorities and maintain accurate records and updates within internal systems.
• Build positive working relationships with local authorities, landlords and internal stakeholders to support compliance and consistent communication.
• Monitor licence renewal dates, enforcement notices and compliance requirements, ensuring actions are taken within agreed timescales.
• Produce accurate data, reports and management information to support operational performance and decision-making.
• Manage licence-related purchases, documentation and reconciliations, ensuring records remain accurate and up to date.

Does this sound like you?

• Experience of coordinating multiple tasks and priorities while maintaining excellent attention to detail at all times.
• Knowledge of the housing, property management or supported accommodation sector would be beneficial but is not considered essential.
• Strong communication and relationship-building skills, with the ability to work effectively with internal and external stakeholders.
• Confident using Microsoft Excel and other information technology systems to manage data and reporting.
• Ability to work independently, use sound judgement and resolve issues in a timely and professional manner.
• Strong organisational skills with a proactive approach to meeting deadlines and delivering high-quality outcomes.

What we offer:

• 25 days Holidays + Bank Holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service.
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging.

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance, which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Let’s impact a better future, together. Apply today.

A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge.

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.