Service Delivery Coordinator in Cheshire, Warrington

Location: AASC, Cheshire WA3 6ZH

Salary: £25,113.00 per annum plus Serco Benefits

Schedule: 37.5 hours per week, 8am – 4pm 1st week, 9am – 5pm 2nd week (Working from home days every Monday and Wednesday once training is completed)

Ready to impact a better future? As a Service Delivery Coordinator in our AASC team, you will play a vital role in ensuring service users' accommodation and transport needs are met within agreed contractual timescales. You will support service delivery in line with contractual obligations to UK Visas and Immigration, ensuring accuracy, compliance and high standards of operational performance.

What You'll Do As A Service Delivery Coordinator

• Coordinate and process accommodation allocations, dispersals and transport requests within agreed KPI timeframes
• Liaise with customers to identify suitable accommodation, including for vulnerable individuals and those with additional needs
• Monitor daily property, room and transport availability to ensure appropriate occupancy levels and effective scheduling
• Manage regional dispersal targets and support mitigation planning where KPIs are at risk
• Maintain accurate and up-to-date records using internal systems and customer portals
• Schedule and allocate transport workflows, ensuring journeys are recorded and ready for billing
• Build effective working relationships with internal teams, subcontractors and external stakeholders
• Manage shared and personal inboxes, responding promptly to operational queries
• Identify, escalate and provide mitigation for any contractual non-conformances

Does this sound like you?

• Strong organisational skills with the ability to prioritise and meet strict deadlines
• Ability to manage multiple tasks independently in a fast-paced environment
• Confident communicator with strong stakeholder engagement skills
• Strong MS Excel and ICT capability
• Good geographical knowledge of the UK
• Flexibility to travel regionally and occasionally across the UK

Vetting And Checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing

We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities – and the support and tools to help you seize them.

What We Offer

• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days plus bank holidays
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

For help with your application please contact our recruitment team directly.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).