Catering Assistant

Overview

Location: Forth Valley Royal Hospital, FK5 4EB

Salary: £13.32 per hour

Schedule: 6 months FTC – 20 hours per week, shifts 7am-7.30pm, flexible working 5 out of 7 days per week.

Ready to impact a better future? As a Retail Catering Assistant in our Health team, you’ll help deliver a warm, efficient, and supportive catering service for patients, visitors, and colleagues. Your work ensures people receive high-quality food and great customer service when they need it most. This role is all about creating a positive experience every day. From preparing food safely to supporting customers with empathy, you’ll play a vital part in helping us make a meaningful difference to the hospital community.

Responsibilities

• Provide a courteous and efficient catering service.
• Prepare and serve food professionally and safely.
• Maintain excellent customer care and support retail sales.
• Clean catering and service equipment to required hygiene standards.
• Operate tills and follow all cash‑handling procedures.
• Maintain food safety and apply HACCP procedures.
• Upsell promotions to maximise revenue.
• Complete all documentation accurately and comply with Health and Safety requirements.
• Use and care for equipment properly and report faults promptly.
• Store goods correctly and rotate stock to minimise waste.

Qualifications

• Basic food preparation or food hygiene training.
• Good communication and customer care skills.
• The ability to follow work instructions and maintain standards.
• Flexibility to work across different retail functions.
• Empathy, resilience, and a safety‑conscious mindset.

Vetting And Checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

What We Offer

• Salary: Competitive salaries with annual reviews
• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days\’ annual leave plus bank holidays
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, Simply Health cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers
• Employee networks: Dedicated networks for support, challenges, ideas, networking, and community
• Charity: Paid volunteering day each year and the option to donate through Payroll Giving Scheme

Apply

Let’s impact a better future, together. Apply today.

About Serco

At Serco, not only is the nature of the work important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks are led by colleagues who are passionate about diversity, inclusion and belonging.

Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. We support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge. Please contact our recruitment team directly on 0345 010 4000 to discuss.