At a Glance
- Tasks: Support the Offender Management Unit with vital administrative tasks and maintain accurate prisoner records.
- Company: Join Serco, a leading global employer dedicated to public service and innovation.
- Benefits: Enjoy 25 days holiday, pension contributions, training opportunities, and wellbeing support.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real difference in justice services while developing your career in a supportive environment.
- Qualifications: Strong admin skills, attention to detail, and GCSEs in English and Maths required.
The predicted salary is between 26510 - 26510 € per year.
Location: HMP Fosse Way, LE18 4TN
Salary: £26,510 per annum plus excellent benefits
Schedule: Full time, 40 hours per week - Monday - Friday
Ready to impact a better future? As a Case Management Administrator within our Justice and Immigration division, you’ll play a vital role in supporting the Offender Management Unit (OMU) at HMP Fosse Way. You’ll provide high-quality administrative support to Prison Offender Managers, ensuring accurate, timely and secure handling of sensitive case information.
This is a detail-focused and responsible role where confidentiality, organisation and professionalism are essential. Your work will help create impactful solutions by ensuring offender records are accurate, statutory processes are followed, and key stakeholders receive the information they need on time.
What you’ll do as a Case Management Administrator
- Provide clerical and administrative support across all areas of the Offender Management Unit.
- Maintain accurate prisoner records on relevant computer systems and local recording systems.
- Work closely with Prison Offender Managers and Supervisors to support transfers, receptions, discharges and licence production.
- Communicate effectively with internal teams and external agencies including Police, Probation, Courts and other prisons.
- Ensure all documentation is handled securely and confidentially at all times.
- Produce reports and maintain accurate audit trails of actions taken.
- File, archive and manage prisoner records in line with security and data protection requirements.
- Support sentence planning, parole, categorisation and release processes in line with PSI guidelines.
- Demonstrate flexibility by supporting different OMU functions as required.
Specialist case administration responsibilities
- Depending on your allocation, you may also support:
- Sentence calculations, completing Level 1 training and maintaining competency thereafter.
- Parole administration, including identifying eligible prisoners, compiling parole dossiers and liaising with the Parole Board.
- Public protection activity, including monitoring communications and supporting risk management meetings.
- Custody administration, including court lists, video link bookings and liaison with escort providers.
- Home Detention Curfew (HDC) processes, identifying eligible prisoners and managing documentation in line with PSO and PSI requirements.
Does this sound like you? You’ll be a great fit for this role if you have:
- Excellent administrative skills and experience working in a busy office environment.
- Strong written and verbal communication skills.
- High levels of accuracy and attention to detail.
- Confidence using Microsoft Word and Excel.
- GCSEs (or equivalent) in English and Mathematics.
- The ability to work as part of a team and manage competing priorities.
- A professional approach to handling sensitive and confidential information.
- A positive attitude to learning, training and change.
Desirable experience includes:
- Experience working within an Offender Management Unit.
- Previous experience working with offenders or within a custodial environment.
Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
What we offer
- Holidays: 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Role-specific training, sentence calculation certification and ongoing development
- Health and wellbeing: Employee Assistance Programme and wellbeing support
- Discounts: Discounts across a wide range of retailers and services
- Employee networks: Inclusive networks supporting collaboration, belonging and growth
Let’s impact a better future, together. Apply today.
Case Management Administrator- HMP Fosse Way employer: Serco
At Serco, we pride ourselves on being a leading employer that values integrity, professionalism, and employee development. As a Case Management Administrator at HMP Fosse Way, you will benefit from a supportive work culture, comprehensive training opportunities, and a commitment to your personal growth within the justice services sector. With excellent benefits including a contributory pension scheme, generous holiday allowance, and access to employee networks promoting diversity and inclusion, Serco is dedicated to creating a meaningful and rewarding workplace for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Case Management Administrator- HMP Fosse Way
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at HMP Fosse Way or similar places. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the Offender Management Unit and understand their processes. This shows you're genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on your communication skills and how you handle sensitive information, as this role requires a professional approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Serco and making a difference.
We think you need these skills to ace Case Management Administrator- HMP Fosse Way
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Case Management Administrator role. We want to see how you can bring value to our team at HMP Fosse Way!
Showcase Your Attention to Detail:Since this role requires high levels of accuracy, be sure to demonstrate your attention to detail in your written application. A well-structured and error-free application will show us you mean business!
Communicate Clearly:Use clear and concise language in your application. Strong written communication skills are key for this position, so let’s see that shine through in your writing!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Serco
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Case Management Administrator. Familiarise yourself with the key tasks like maintaining accurate prisoner records and supporting the Offender Management Unit. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Attention to Detail
Since this role requires high levels of accuracy, be prepared to discuss examples from your past where attention to detail was crucial. Whether it’s managing sensitive information or producing reports, having specific instances ready will demonstrate your capability to handle the responsibilities effectively.
✨Communicate Clearly and Professionally
Effective communication is key in this position. Practice articulating your thoughts clearly and professionally, especially when discussing how you would liaise with internal teams and external agencies. This will highlight your strong written and verbal skills, which are essential for the job.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think about how you would manage confidentiality and security when dealing with case information. Preparing for these types of questions will help you stand out as a candidate who can think on their feet.
